CHANNO SOM
Kent,WA
Summary
Friendly Help Desk Technician with [Number] years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
- Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
7
7
years of professional experience
Work History
Distribution Supply Technician
Swedish Medical Center
Seattle, WA
06.2017 - Current
- Conduct physical inventory of supply area, such as patient care and ancillary areas
- Scan inventory labels to generate replenishment orders for both stock and non-stock items
- Deliver supplies and packages to various nursing units, clinics, and other locations utilizing various appropriate signature technologies
- Utilize various computer technologies such as handhelds, package scanner, and software programs
- Service representatives, received calls and handle customer supply request and issue
Warehouse Technician
Washington Tarp Company
Kent, WA
02.2016 - 06.2017
- Maintain and service industrial sewing machine, generator, and welders
- Oversee part department and maintain monthly inventory control
- Order parts and supplies and work with vendor
- Provide support for office computer and network system
- Support office functions such as filing, data entry and customer support
Filed Service Technician
Quality Business Solution
Kent, WA
11.2014 - 02.2016
- On-site maintenance and repair of copier and multi-functional products in an efficient and cost-effective manner
- Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.)
- Provide product support via email, phone and in person
- Educate and trained customer on product knowledge and services
Education
Associate of Technical Studies - Information Technology
Eastern Gateway Community College
CompTIA Network Plus - undefined
Skills
Application support
undefinedTimeline
Distribution Supply Technician
Swedish Medical Center
06.2017 - Current
Warehouse Technician
Washington Tarp Company
02.2016 - 06.2017
Filed Service Technician
Quality Business Solution
11.2014 - 02.2016
Associate of Technical Studies - Information Technology
Eastern Gateway Community College
CompTIA Network Plus - undefined
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