James Johnson
Kentwood,MI
Summary
Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Call Center Customer Service Representative
Fifth Third Bank
Grand Rapids, USA
11.2022 - Current
- Maintained accurate records of customer interactions and transactions
- Maintained adherence to corporate policies in all customer interactions
- Handled orders, forms, applications efficiently and accurately
- Enhanced customer experience by simplifying online processes
- Implemented solutions-focused approaches for resolving intricate customer issues
- Answering incoming calls and providing the highest level of professionalism and knowledgeable service to every customer
Logistics Coordinator
Total Quality Logistics Inc.
Grand Rapids, USA
11.2021 - 11.2022
- Managed logistics partnerships to guarantee prompt delivery of goods
- Oversaw alignment of product dispatch with buyer needs
- Managed schedules for daily transportation operations
- Evaluated data for potential cost reductions in logistics operations
- Documented all related transportation costs and delivery schedules
Process Coordinator
Amazon
Caledonia, USA
10.2020 - 11.2021
- Optimized workflows with targeted improvements
- Managed coordination of team gatherings for project updates
- Helped create departmental guidelines for operational tasks
- Analyzed and resolved underlying causes of operational discrepancies
Lawn Care Technician
Scapes Landscape Maintenance
Kentwood, USA
06.2013 - 10.2020
- Performed regular lawn maintenance, such as mowing, edging, trimming, and aerating
- Evaluated conditions affecting health of grass and plants
- Administered fertilizers and herbicides based on manufacturer guidelines
- Advised on lawn and garden care techniques
- Ensured neatness of job sites through regular debris removal
- Completed landscaping duties adhering to contract specifications and client needs
Education
High School Diploma -
Eastkentwood Highschool
Kentwood, MI05.2012
Skills
- Strategic Project Coordination
- Effective Team Management
- Technical Issue Resolution
- Efficient Task Prioritization
- Strategic Problem Solving
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Performance Analysis
- Effective Listening Abilities
- Customer Interaction Management
- Account Maintenance
- Effective Call Management
- Proficient in Microsoft Copilot
Accomplishments
- Promoted from order picker to process coordinator, in less than 12-months.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Nominated to be an ambassador to enhance call center culture.
- Recognized as Employee of the month for outstanding performance and team contributions.
Timeline
Call Center Customer Service Representative
Fifth Third Bank
11.2022 - Current
Logistics Coordinator
Total Quality Logistics Inc.
11.2021 - 11.2022
Process Coordinator
Amazon
10.2020 - 11.2021
Lawn Care Technician
Scapes Landscape Maintenance
06.2013 - 10.2020
High School Diploma -
Eastkentwood Highschool