Retina Pierce
Summary
25+Years Data Entry/ Customer Service Experience/ Enthusiastic / Willing to take on any task to help organization's mission succeed/Pleasant, hardworking, and reliable with great interpersonal skills.
Overview
31
31
years of professional experience
Work History
FC Associate
Amazon
Madison, TN
09.2021 - Current
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes .
- Properly staged inventory for processing.
- Maintained compliance with company safety policies and called violations to attention of management.
- Pre-assembled containers to be easily selected by drivers.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes .
Receptionist
Mobility Solutions
NASHVIILLE, TN
07.2017 - 12.2020
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
Retail Customer Service Representative
Asurion
Nashville, TN
06.2014 - 05.2017
- Attended to customer complaints and processed product return or replacement requests.
- Assisting Customers in filing claims, while delivering the highest level of customer service,
- Top performer, often recognized for outstanding customer service.
- Retail & Mobility experience, strong performer in all limes of baseness (VZW,Target,T-Mobile).
Revenue Data Specialist
State Of Tennessee Department Of Revenue
Nashville, TN
08.1984 - 10.2008
- Processed tax documents/forms with high level of expertise and accuracy.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Tested and refined data management systems to scale with increasing load demands.
- Added documents to file records and created new records to support filing needs.
- Supported operations staff in researching data configuration and processing issues.
- Obtained scanned records and uploaded into database.
Education
BBA - Business Administration
TSU
Nashville, TN06.2025
Skills
- Order Fulfillment
- Customer Service
- Reliable and Responsible
- Shelving and Storage
- Customer and Call Response
- Data Entry and Database Skills
- Strong Attention to Detail
- Cash Register Operations
- Critical Thinking
- Active Listening
- Quick Learner
- Data Processing
- Storage Methods and Procedures
Timeline
FC Associate
Amazon
09.2021 - Current
Receptionist
Mobility Solutions
07.2017 - 12.2020
Retail Customer Service Representative
Asurion
06.2014 - 05.2017
Revenue Data Specialist
State Of Tennessee Department Of Revenue
08.1984 - 10.2008
BBA - Business Administration
TSU