Patric Hall
Parker,Colorado
Summary
I Customer-focused software professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use applications. Excels as hands-on developer and oversees work of software teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
I.T. Technician/Azure Engineer
Adams 14 School District
Commerce City, CO
08.2021 - Current
- Admin
- Support the Adams 14 School district Windows and Active Directory environment
- This includes software and device driver packaging and distribution
- Was also a point of contact for many of the Adams 14 schools concerning deskside Windows support and remote troubleshooting
- Was also responsible for distribution of student assigned Chromebooks for each student K-6 grades
- This included exposure to Google Admin and chromebook administration for each school
- Helped monitor and maintain IOS devices such as iPads for students K-3 grades
- This included troubleshooting devices and pushing apps to each iPad device
- Assisted management with projects concerning asset management, device ordering and warranty
- Supported Adams 14’s phone systems and provided support for issues that arose from voicemail resets to setting up phone accounts for new district employees.
- Maintained and built VMs and containers through Azure and Azure Kubernetes Services.
Support Application/Engineering Technician
Inteliquent
Greenwood Village, CO
03.2021 - 07.2021
- Support the Inteliquent VoIP internal network and maintain customer satisfaction on SIP/VoIP technology issues
- Included customer new account set ups and also backend phone provisioning of Polycom, NetGear , YeaLink and Panasonic devices
- Duties also extended to helping other teams within the organization on other internal issues
- (Hardware and Software, Server and other OS issues.)
- Familiar with Salesforce and Kibana software
- Familiar with SIP application software as well: Kamillio, Asterisks and some backend development tools
- (RedHat development as well).
- Completed projects by effectively applying engineering, technical and maintenance procedures.
NOC SRE Cloud Engineer
RingCentral
Greenwood Village, CO
07.2015 - 03.2021
- Primary duties include support of the RingCentral Global NOC providing day-to-day system surveillance on Linux and Windows systems
- Cisco and Juniper network exposure
- Oversee Active Directory administration duties
- This includes Active Directory account modifications, GPO and security
- Responsible for supporting core business systems and customer-facing environments
- Proficient with AWS
- Responsible outage-level and critical incident communication to management and executive level teams
- Worked as a point of contact for post-outage resolution – documentation on events during and after outage
- Work alongside with other Tier III customer support groups to provide quality customer care.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
IT Administrator (Contractor)
Newmont Mining Corporation
Greenwood Village, CO
02.2015 - 07.2015
- Support a mass data move assignment for Newmont Mining in Colorado
- The site is moving IT overseas and working with overseas team to move all data and server/network infrastructure
- Work with internal IT on asset management tasks relating to Dell hardware and leased equipment
- Pushed out company images through SCCM tools and Active Directory, experience with Ghost, Altiris in imaging laptops and desktops
- Field calls regarding the Windows Server and VMware environment pertaining to critical alarm notification on outages
- Additional duties consist of monitoring Newmont’s US and overseas networks with Solar Winds and reporting on alarms after the shift
- Participate in on-call rotation twice a month.
- Computerized office activities, maintained customer communications and tracked records through delivery.
IT Operations Technician
Atlas Copco Mining and Construction Technique
Commerce City, CO
09.2013 - 02.2015
- Served as a Junior Systems Administrator, set up and configured PCs for new hires
- SCCM and Altiris Server software images and included Dell hardware
- Created desktop images via PXE boot as well
- Office 2010 and Office 360 troubleshooting
- Set up and configured iPhones and iPads for deployment to technicians the field
- Served as the primary point of contact for all Windows Server and Networking issues
- Responsible for first call resolution on all customer issues
- Provided 24/7 on-call support for multiple Atlas Copco sites around the country
- Assisted with customer support procedures and escalation processes in a customer facing environment
- Served as one of the single points of contact for server and network infrastructure issues for Atlas Copco North America.
Education
Bachelor of Science - Computer and Information Systems Security & Information Assurance
Westwood College - Denver North
Denver, COadvanced certificate in Software Design & Cloud Computing - undefined
Skills
- Operating Systems: Linux (Red Hat, CentOS, Kali, Ubuntu), UNIX (Solaris 8), Windows (XP/Vista/7/8,10 & 11), Windows Server (2003 / 2008, 2012, 2016), Windows Server Core 2008, SCCM, iOS Mac (2015 to present)
- Networking: Cisco (Routers, Switches), Active Directory, DNS, DHCP, ADUC
- Software & Tools: BMC Remedy, Altiris, VMware VSphere, VirtualBox, MS Office Suite (2003/2007/365), MS Exchange 2007, Lotus Notes, VirtualBox, Altiris, Elasticsearch (Grafana and Kibana)
- Security: Symantec Antivirus, Microsoft Security Essentials, SSH/SSH2, PGP
- Programming Languages: Java, C#, C, Perl, Bash, Angular 7, NET Core 22
- Flexible & Adaptable
Certification
Six Sigma Certification (Green Belt)
Sun Solaris 8 System Administrator (2005)
CompTIA Linux+ Certification (2018)
CompTIA Server+ Certification (2018)
CompTIA ITF+ Certification (2020)
AWS Certification – Cloud Practitioner (2020)
Azure Certification – Fundamentals (2021)
Timeline
I.T. Technician/Azure Engineer
Adams 14 School District
08.2021 - Current
Support Application/Engineering Technician
Inteliquent
03.2021 - 07.2021
NOC SRE Cloud Engineer
RingCentral
07.2015 - 03.2021
IT Administrator (Contractor)
Newmont Mining Corporation
02.2015 - 07.2015
IT Operations Technician
Atlas Copco Mining and Construction Technique
09.2013 - 02.2015
Bachelor of Science - Computer and Information Systems Security & Information Assurance
Westwood College - Denver North
advanced certificate in Software Design & Cloud Computing - undefined
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