Selena Galarza
Pro CSA
Rome,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Pro CSA
Lowe's
Rome, NY
11.2021 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered basic technical support for clients on wide range of company products.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Greenhouse Associate
Ace Hardware Of Rome
Rome, NY
05.2021 - 07.2022
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Unloaded plants and nursery items from delivery trucks.
- Assisted customers with finding requested plants and flowers.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Assisted with maintenance and installation of irrigation equipment.
- Communicated with coworkers and management to report challenges.
Education
Bachelor of Science - Enironmental Science
Oregon State University
Corvallis, OR 08.2021 - Current
Associate of Science - Sustainable Resource Management
Oregon State University
Corvallis, OR 08.2021 - Current
Skills
Report preparation
ASL
I learned ASL while I was in High School as I had a friend who went deaf. After that I've maintained usage of the language at my current job by signing with the deaf contractors that come through every day.
Timeline
Pro CSA
Lowe's
11.2021 - Current
Bachelor of Science - Enironmental Science
Oregon State University
08.2021 - Current
Associate of Science - Sustainable Resource Management
Oregon State University
08.2021 - Current
Greenhouse Associate
Ace Hardware Of Rome
05.2021 - 07.2022
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