Carolina De La Cruz
Homestead
Summary
Motivated student with a 3.7 GPA and strong leadership in athletics. Customer service experience includes assisting contractors and enhancing client satisfaction at various roles. Passionate about exercise science, dedicated to personal growth and skill development.
Overview
2
2
Languages
1
1
Certification
2026
2026
years of professional experience
Work History
Pro CSA
Lowe’s
05.2024 - 01.2026
- Assisted contractors and customers in construction department, returns, exchanges, and refunds. Ensuring alignment of products and services with their requirements.
- Resolved customer complaints effectively while maintaining a positive attitude.
- Delivered fast, friendly, and knowledgeable service for any questions and service complaints.
- Collaborated with team members to improve customer service experiences, having a supportive and efficient work environment.
- Processed customer transactions accurately at the checkout register.
Shift Leader
Crumbl
Homestead
2025 - 2025
- Supervised team members during busy shifts to ensure efficient operations.
- Trained new employees on customer service and product standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted in preparing fresh baked goods according to company recipes.
- Maintained cleanliness of the workspace to meet health and safety standards.
Cashier
Pinto's Farm
Miami
2022 - 2024
- Processed customer transactions accurately and promptly at checkout.
- Maintained cleanliness and organization of the checkout area daily.
- Worked with team members to make sure cooperation and streamline tasks to ensure smooth store operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked through fast paced orders
Education
Kinesiology - Sports and Exercise Science study of Rehab
Barry University
11300 Ne 2nd Ave10-2026
High School Diploma - Superintendent Diploma
Somerset Academy South
Homestead05-2024
Skills
- Customer service
- Team leadership
- Team building
- Problem solving
- Time management
- Equipment maintenance
- Negotiation
- Product knowledge
Certification
- First Responder Certification
- CPR Certified
- Fork Lift Driver
Hobbies and Interests
Flag Football
Cheerleading
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Most Spirited
- Superintendent Diploma of Distribution
- Sportsmanship Award
Timeline
Pro CSA
Lowe’s
05.2024 - 01.2026
Shift Leader
Crumbl
2025 - 2025
Cashier
Pinto's Farm
2022 - 2024
Kinesiology - Sports and Exercise Science study of Rehab
Barry University
High School Diploma - Superintendent Diploma
Somerset Academy South