Kristian Burrows
Springtown
Summary
Professional in excelling in customer service and relationship building. Proven track record in enhancing customer satisfaction and driving sales through effective communication and strategic project coordination. Skilled in data entry and appointment scheduling, consistently achieving sales targets and fostering repeat business.
Overview
18
18
years of professional experience
Work History
Pro CSA
Lowe's Home Centers, LLC
Haslet, TX
05.2025 - Current
- Implemented feedback mechanisms to gather customer insights and drive service improvements.
- Coordinated with management to develop promotional displays that increased product visibility and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Assisted customers with product inquiries and order processing to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring timely follow-up and issue resolution.
- Collaborated with team members to improve service workflows and customer engagement strategies.
Sales Associate
Lowe's Home Centers, LLC
Hurst, TX
10.2020 - 05.2025
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Operated point-of-sale (POS) systems, ensuring efficient transaction processing and customer satisfaction.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Installed Sales Coordinator
Lowes Home Centers
Weatherford, TX
03.2008 - 10.2020
- Coordinated installation schedules, ensuring timely project completion and customer satisfaction.
- Managed communication between contractors and clients to streamline project workflows.
- Developed detailed project plans, enhancing operational efficiency and accuracy in installations.
Education
High School Diploma -
Granbury High School
Granbury, TXSkills
- Customer service
- Account management
- Clerical support
- Appointment scheduling
- Inbound and outbound calling
- Data entry
- Relationship building
Timeline
Pro CSA
Lowe's Home Centers, LLC
05.2025 - Current
Sales Associate
Lowe's Home Centers, LLC
10.2020 - 05.2025
Installed Sales Coordinator
Lowes Home Centers
03.2008 - 10.2020
High School Diploma -
Granbury High School