Riley King

• Facilitated product selection, material sourcing, and order fulfillment for contractors and business customers of varying sizes.
• Build relationships with PRO customers (Large Volume Customers/Business owners) in order to add a consistent positive interactions day to day.
• Leveraged Lowe's applications and tools to enhance customer understanding of needs and preferences.
• Provided product knowledge and project solutions to help customers meet project requirements and budgets using LVD (Large Volume Discounts $2,000+)
• Explain our many finance options to insure large volume purchases can be purchased same day without hassle of "Up front" payments.

- AMEX (Consumer card), PRO card for small businesses (60 day finance option) and PRO Commercial (Invoice payment).

- PRO customers can have multiple business cards for individual employees within their company for a hassle free and quick purchases without a "Phone sale".

• Maintained building materials inventory accuracy and assisted with merchandising, stocking, and department organization (Lumber, vinyl and hardi siding, concrete, hardware, etc...)
• Fulfill orders for PRO Salesman that have been previously purchased and are ready for pickup.
• Maintain a safe workplace by following policies and procedures to ensure employees and customers stay safe during peak business hours and freight hours.
• Support building materials department sales which increase yearly. Currently on track for $9,000,000+. Maintain shrinkage below 1.00%.

• Coordinated logistics operations for efficient product distribution and inventory management.
• Oversaw daily operations to ensure efficiency and effectiveness in logistics processes.
• Managed warehouse staff, providing training and support on best practices.
• Monitored inventory levels, ensuring accurate stock counts and minimal discrepancies.
• Verified unloaded materials against work orders/BOL to ensure accuracy and compliance.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Maintained high standards of internal and external customer service.
• Collaborated with customers and staff across all levels to enhance service satisfaction.

• Providing a legendary experience to all customers and vendors who do business with TSC.
• Oversee ALL operations involving customer solutions and sales.
• Give insight on maximizing profits and reducing theft. Maintain sales goals on average of 25,000$ daily sales and 8,7000,000$ yearly with growth averaging 5-10%. Shrinkage kept below 0.90%.
• Obtained a petroleum license for LP (propane) dispensary.
• Maintaining a safe and productive work environment through virtual and hands-on training.
• Providing hands-on support with clubs and charities (4H, FFA, local Law-enforcement, etc...).
• Train lower leadership for future ASM and logistics roles. Successfully trained previous team-lead into current ASM sales role!

• Maintained a safe work environment and trained new team members for cashier or warehouse roles. Team sizes vary from 16- 25+ employees
• Collaborate with the Assistant Manager and Store Manager to gain insight on the business needs and wants.
• Maintain sales quotas, managing general store operations, and enhancing customer experience.
• Continue professional development for upper management opportunities

• Provide exceptional customer service while managing register duties to ensure smooth transaction processes.
• Maintain warehouse and floor stock to enhance customer experience.
• Collaborate with team members and upper management to ensure policies and procedures are being followed.
• Demonstrated reliability and leadership potential.