Jadz Lankford
Rapid City,United States
Summary
Dynamic and results-oriented professional with a proven track record in hospitality and customer service excellence, notably at Under Canvas Mount Rushmore. Skilled in conflict resolution and front desk support, I excel in creating memorable customer experiences. Demonstrated ability to enhance operational efficiency and team collaboration, leveraging skills in time management and food safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Camp Concierge (seasonal)
Under Canvas Mount Rushmore
06.2024 - 10.2024
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's computer to provide visitors with access to relevant local information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Sandwich Artist
Subway
09.2023 - 06.2024
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
Busser
Misty's Steakhouse & Lounge
09.2022 - 04.2023
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Dishwasher
Misty's Steakhouse & Lounge
09.2022 - 04.2023
- Stepped into additional roles during busy times to boost coverage of important stations.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Education
High School Diploma -
Lincoln NorthEast
Lincoln, NE05-2023
Skills
- Sales
- Front desk support
- Dishwashing and sanitization
- Food safety
- Customer service excellence
- Hospitality and accommodation
- Time management
Certification
- Food Handlers Certification
- CPR Certification
Timeline
Camp Concierge (seasonal)
Under Canvas Mount Rushmore
06.2024 - 10.2024
Sandwich Artist
Subway
09.2023 - 06.2024
Busser
Misty's Steakhouse & Lounge
09.2022 - 04.2023
Dishwasher
Misty's Steakhouse & Lounge
09.2022 - 04.2023
- Food Handlers Certification
- CPR Certification
High School Diploma -
Lincoln NorthEast
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