I enjoy building and fixing all types of automotive projects
Christopher Dixon
Buick GMC Service Manager
Morehead City,NC
Summary
My father was in the United States Army and as such we moved around. I had the opportunity to live in Japan on two occasions, and most of the eastern seaboard at some point. After his retirement, the family moved to Pamlico County in NC. There I got my first job at 15 sorting potatoes. We then moved to New Bern and finally Morehead City. There I started working at various places. Auto Brite, and Block Buster, I then enlisted in the US Army as a reservist with a 88L MOS (Watercraft Engineer). I returned and worked at Coral Bay Marina. I then left to work at Express Auto Care, then stumbled into the career path I currently pursue at Kurtis Chevrolet. I have been at Parker Buick GMC for around 6 years, with my start date of 9/03 being when I started at Parker Honda. I worked there as a Service Advisor. I am married and have been since 2006. We have a 11 year old boy who is high functioning Autistic who attends regular school.
My father is retired Army as well as a retired Morehead City Police Captain. My one brother was Army as well, and serves Morehead City as the Deputy Chief. My mother worked in the banking industry and currently enjoys retirement.
Overview
20
20
years of professional experience
Work History
Buick GMC Service Manager
Parker Buick GMC
Morehead City, NC
09.2003 - Current
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Prepared and recommended long-range plans for development of department personnel.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated report data to proactively adjust and enhance operations.
- Approved regular payroll submissions for employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Remained GM compliant on Policies and Procedures
- Organized and balanced multiple priorities within fast-paced environment.
- Identified opportunities and found solutions for continuous improvement.
- Supervised staff of 8 personnel by implementing company policies, protocols, work rules and disciplinary action.
Service Advisor
Kurtis Chevrolet
Morehead City , NC
10.2001 - 08.2003
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies and labor.
- Documented problems and corrective actions to maintain records.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Science - Internet Technologies
Carteret Community College
Morehead City, NCSkills
Customer service management
Interests
Timeline
Buick GMC Service Manager
Parker Buick GMC
09.2003 - Current
Service Advisor
Kurtis Chevrolet
10.2001 - 08.2003
Associate of Science - Internet Technologies
Carteret Community College
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