Crispin DeHerrera
Pueblo,CO
Summary
Proven in enhancing guest experiences at Big Bear Wine and Liquor, excelling in hospitality and guest service, alongside adept cash management. Having a proactive approach significantly reduced product theft, showcasing the ability to merge attentive service with effective sales floor vigilance. Expert in food safety, with a background also includes elevating service standards and resolving complaints, ensuring satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Guest Service
Big Bear Wine and Liquor
08.2023 - Current
- Reduced product theft through exceptional guest service and sales floor activity awareness.
- Assisted in supervision of Guest Service Agents as directed.
- Drove excellent guest service for events and conducted evaluations after completion.
- Led and directed measurement of guest service standards within beverage operations and drove continued growth and profitability.
- Maintained highest standards for beverage quality and service.
Associate
Walmart
10.2021 - 09.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Food Service Worker
Popeyes
05.2015 - 08.2016
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Catering Assistant
All Seasons Catering
10.2014 - 06.2015
- Cleaned and organized kitchen stations to promote team efficiency.
- Provided friendly, courteous service to create memorable moments for guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Some College (No Degree) - Cyber Security
Pueblo Community College
Pueblo, CO08-2026
High School Diploma -
Pueblo High School
Pueblo07-2018
Skills
- Hospitality and Guest Service
- Cash Management
- Food Safety
- Health and safety standards
- Complaint resolution
- Shelf stocking
- Upselling strategies
Timeline
Guest Service
Big Bear Wine and Liquor
08.2023 - Current
Associate
Walmart
10.2021 - 09.2023
Food Service Worker
Popeyes
05.2015 - 08.2016
Catering Assistant
All Seasons Catering
10.2014 - 06.2015
Some College (No Degree) - Cyber Security
Pueblo Community College
High School Diploma -
Pueblo High School
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