Dora Diaz
Phoenix,AZ
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
3
3
years of professional experience
Work History
Supervisor
Arizona MENTOR
Phoenix, AZ
09.2024 - Current
- Implemented strategies to take advantage of new opportunities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Set specific goals for projects to measure progress and evaluate end results.
Donation Attendant
Goodwill
Phoenix, Arizona
06.2024 - 09.2024
- Prioritized safety for staff and donors by keeping walkways clear and using proper stacking techniques.
- Verified donor eligibility for tax-deductible contributions.
- Gathered opinions and support from grassroots supporters to solidify group position.
- Collaborated with other staff members to ensure that all donations were processed efficiently and accurately.
- Greeted and welcomed donors at the donation center.
Caregiver
Total Care Connections Inc
Phoenix, AZ
01.2024 - 07.2024
- Consulted with client care team to continually update care plans.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted with meal planning to meet nutritional plans.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Supported bathing, dressing and personal care needs.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Laundered clothing and bedding to prevent infection.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
General Manager
Gadzooks soups and enchiladas
Phoenix, AZ
04.2022 - 03.2024
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Delegated work to staff, setting priorities and goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Recruited, interviewed and hired qualified staff for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Central High
Phoenix, AZNursing
Phoenix Job Corp
Phoenix, AZSkills
- Schedule development
- Verbal and written communication
- Inventory control
- Operations management
- Priority management
- Staff management
- Budget management
- Team building
- Training and mentoring
Timeline
Supervisor
Arizona MENTOR
09.2024 - Current
Donation Attendant
Goodwill
06.2024 - 09.2024
Caregiver
Total Care Connections Inc
01.2024 - 07.2024
General Manager
Gadzooks soups and enchiladas
04.2022 - 03.2024
Central High
Nursing
Phoenix Job Corp