JASMINE MOLINA
Huntington Paek,CA
Summary
Experienced in delivering exceptional customer service and administrative excellence. Detail-oriented with a strong background in customer service, data entry, and office management. Strong focus on accuracy and a service-oriented mindset, diligent about completing tasks with minimal supervision. Proven dedication to completing various clerical tasks and providing valuable staff support in fast-paced office settings. Known for punctuality and productivity, reliable team player who can work effectively with little to no supervision.
Overview
8
8
years of professional experience
Work History
Eligibility Worker II
Los Angeles County, DPSS
11.2024 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
- Interviewed applicants and explained scope of different available benefits.
Senior Typist Clerk
Los Angeles County, Department Of Public Health
03.2023 - Current
- Organized and maintained precise confidential personnel files. & Verified data entered into database by reviewing, correcting and deleting data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed records of all office activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Input data into spreadsheets and databases.
- Ensured proper formatting and layout of documents, adhering to company standards and guidelines.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Scheduled appointments and conducted follow-up calls to clients.
Intermediate Typist Clerk
Los Angeles County, Department Of Public Health
09.2021 - 03.2023
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Typewrites abstracts of judgment, executive notices and similar documents requiring extreme accuracy or independent judgment in selecting materials.
- Typewrites complex charts, forms, statistical and similar documents from rough draft requiring skill in arranging tabular material, setting up forms and extreme accuracy in typing.
Student Worker
Los Angeles County, Commerce
10.2019 - 09.2021
- Take in inventory of all documents Clerical Work, Answer calls, receive orders File on programs like DARTS, Microsoft Word Performs all types of filing (alphabetical, numerical, chronological and code), and pulls and charges out file material.
- Posts data, keeps records, and prepares reports in accordance with predetermined forms and procedures.
- Operates various office machines or equipment requiring little specialized training.
- Searches records and files for data.
- Sorts and arranges documents, correspondence or other material.
- Operates a small telephone console, as needed.
- Takes notes and transcribes them as needed.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Sales Associate
Calvin Klein
09.2017 - 01.2021
- Provide Great customer Service Sale the best to my ability Be vigilant and aware of any theft.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Recreation Leader
Lynwood City Hall, Lynwood
06.2018 - 06.2020
- Supervised children ages of 4-7years old.
- Set-up and issues equipment for recreational activities.
- Create weekly planners with different sorts of activities per day.
- Performed clerical duties, including registering participants and answering specific event inquiries.
- Managed scheduled events to maximize activities and attendance.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Used Microsoft Word and other software tools to create documents and other communications.
Cashier
Wing Stop
01.2017 - 01.2018
- 2 Make sure that orders are prepared in a timely Serve orders to customers and ask them if they would like anything else to complement their orders Process cash, credit cards or checks at the cash register and return change.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Bachelor of Arts - Sociology Minor in Human Resources
California State University of Long Beach
Long Beach, CA08.2023
Associate of Arts - Sociology And Psychology
East Los Angeles College
Monterey Park, CA07.2021
High School Diploma -
Bell High School
Bell, CA06.2019
Skills
- Customer Service, Greeting Visitors
- Knowledge of various office machines – computer, fax, scanning, Copy machines, binding machines, laminating machine and label machine Proficient with programs like Microsoft Word, Excel, PowerPoint, Microsoft Outlook, etc
- Filing and data archiving, Sorting and labeling, Office Support, & Appointment scheduling, Calendar Management
- Team Bonding
- Data Integrity
- 43 WPM typing speed
Additional Information
REFERENCES:
Meraljane Paras, Supervisor
(310) 965-2852
Felicia Bruce, Supervisor
(310) 965-2813
Feven Issac, Supervisor
(310) 965-2866
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Worker II
Los Angeles County, DPSS
11.2024 - Current
Senior Typist Clerk
Los Angeles County, Department Of Public Health
03.2023 - Current
Intermediate Typist Clerk
Los Angeles County, Department Of Public Health
09.2021 - 03.2023
Student Worker
Los Angeles County, Commerce
10.2019 - 09.2021
Recreation Leader
Lynwood City Hall, Lynwood
06.2018 - 06.2020
Sales Associate
Calvin Klein
09.2017 - 01.2021
Cashier
Wing Stop
01.2017 - 01.2018
Bachelor of Arts - Sociology Minor in Human Resources
California State University of Long Beach
Associate of Arts - Sociology And Psychology
East Los Angeles College
High School Diploma -
Bell High School
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