Aksana Trybul
Teller
Sunny Isles Beach,FL
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Offering excellent communication and good judgment.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Teller
Wells Fargo
Sunny Isles Beach, FL
03.2020 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated over 30 customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Counted, verified and handled bank deposits and armored car transactions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Purchased and maintained office supply inventories while adhering to budgeting practices.
- Examined tellers' reports of daily transactions for accuracy.
- Counted cash drawers and made bank deposits.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front Desk Receptionist/Manager
A. Liakhovetski DMD
North Miami Beach, FL
12.2018 - 02.2020
- Coordinated with room service, maintenance and security to meet all patient needs.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Delivered above-and-beyond service to patients.
- Controlled cash and credit card payment transactions at front desk
- Balanced accounts at end of day.
- Fix and send information to doctor.
- Strong customer service skills.
- Great administrative organizational skills.
- Directed staff.
- Applied over 20 customer feedbacks to develop process improvements and support long-term business needs.
Server Supervisor
Dtako Market
Sunny Isles Beach, FL
12.2014 - 11.2015
- Conducted small group or individual instruction to meet learning styles of participants.
- Educated bartenders, clerks, and servers on responsible service protocols to increase sales by 20%.
- Decreased necessary training time by updating and overhauling training program.
- Set and oversaw weekly and special event menu plans.
- Monitored food preparation, production and plating for quality control.
- Work with cash/credit/check payment
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Education
Master Degree in Law And Political Science - Lawyer
Belarusian Institute of Law
Belarus 09.2005 - 07.2010
Skills
Relationship building and management
Ledger and balance sheet competency
Sales expertise
Financial Advising
Excellent time management skills
Cash handling expertise
Recognizing customer needs
Strong communication skills both written and verbal with confident and polished presentation skills
Managing team, experience building strong teams, excellent leadership skills
Night and safe deposit procedures
Accounting systems and software
Russian speaking
Timeline
Teller
Wells Fargo
03.2020 - Current
Front Desk Receptionist/Manager
A. Liakhovetski DMD
12.2018 - 02.2020
Server Supervisor
Dtako Market
12.2014 - 11.2015
Master Degree in Law And Political Science - Lawyer
Belarusian Institute of Law
09.2005 - 07.2010