Keayra Robinson
Washington,DC
Summary
Adaptable and enterprising Cook Supervisor with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
11
11
years of professional experience
Work History
Cook Supervisor
Chipotle
08.2019 - 09.2024
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Planned and directed high-volume food preparation in fast-paced environment.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food inventory and supplies to prevent waste.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Kitchen Cleaner
Hilton Hotel & Suites
04.2017 - 11.2019
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained floor cleaning and waxing equipment.
Call Center Representative
IDT
01.2014 - 05.2017
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Anacostia High School
Washington, DC07-2014
Skills
- Sanitation protocols
- Food storage
- Waste reduction
- Kitchen safety
- Timely product use
- Menu planning
- Sanitation and safety control
- Food safety regulations
- Food preparation
- Portion control
Timeline
Cook Supervisor
Chipotle
08.2019 - 09.2024
Kitchen Cleaner
Hilton Hotel & Suites
04.2017 - 11.2019
Call Center Representative
IDT
01.2014 - 05.2017
High School Diploma -
Anacostia High School
Similar Profiles
Taka SmithTaka Smith
Trainer at ChipotleTrainer at Chipotle
Diamond WhitesideDiamond Whiteside
Takeout Specialist at ChipotleTakeout Specialist at Chipotle
Nicholas BerroteranNicholas Berroteran
Crew Member at ChipotleCrew Member at Chipotle