Daniel Francois
Palo Alto,CA
Summary
Establish a career in sales. Strong problem-solving, influence and negotiation skills guarantee successful business-to-business sales and positive long-term customer relationships. A team player with a winning attitude and a passion for sales looking to make a significant contribution to your company.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Customer Success Advocate
Bill.com
Palo Alto, CA
10.2018 - Current
- Experience using Zendesk
- Multitasking multiple chats and tickets
- Filing Jiras
- Experience with a Fintech company in a fast paced environment
- Ability to resolve quickly and critically think
- Technically supporting customers with syncing accounting software’s
- Building rapport with clients and potential clients
- Support Account Managers and Sales Team in issuing quotes
- Ensure clarity of the specifications and expectations of the company
Customer Support Specialist
Square
San Francisco, CA
12.2017 - 07.2018
- Cash App email support
- Bitcoin specialist
- Large inbound email center with 120+ emails sent a day
- Experience with using Sales Force
- Experience in working in a large fast paced technology company
- Constantly adapting to change.
Retail Sales Consultant
Sprint
03.2015 - 11.2017
- Rep in district with 300% sales exceeding all reps and managers
- Exceeded monthly sales objectives including up sell of products and services
- Knowledge of products and services assisted in developing increased sales with customers
- Worked independently with team members to assist in daily sales objectives
- Outbound calls to customers to generate sales
- Conduct inventory count of products
- Experience with Salesforce to contact customers
Education
Bachelor of Science - Business Information Systems
San Francisco State University
San Francisco, CA 08.2016 - 12.2021
undefined
Dougherty Valley High School
Skills
Sales
Microsoft Office
Zendesk
Sales Force
Jira
Building Mobile Business Apps
Certification
SFSU Cyber Security Management
Timeline
SFSU Cyber Security Management
12-2021
SFSU Technology Auditing
12-2021
Customer Success Advocate
Bill.com
10.2018 - Current
Customer Support Specialist
Square
12.2017 - 07.2018
Bachelor of Science - Business Information Systems
San Francisco State University
08.2016 - 12.2021
Retail Sales Consultant
Sprint
03.2015 - 11.2017
undefined
Dougherty Valley High School