Lisa Shoemaker
Amarillo,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Customer/Tech Support
Anderson Merchandisers
Amarillo, TX
09.2022 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Opened service tickets for clients, documenting user information and description of problem.
- Assisted customers with instructional support and product troubleshooting.
- Supported customers with password resets and account customization.
- Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
- Handled emails/calls/chats concurrently
Secondary ELA Teacher
Amarillo ISD/Canyon ISD
Amarillo, TX
08.1994 - 02.2022
- Created and implemented lesson plans, modifying for differences in student learning styles.
- Customized innovative methods and materials to produce effective learning experiences.
- Conducted multiple assessments in compliance with district and state requirements to monitor and increase reading and writing skills.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Integrated technology/blended learning into classroom settings to engage students and diversify instruction.
- Advised students to read topics or materials reflecting personal interests to encourage regular reading.
- Identified students' level of reading difficulty to provide appropriate reinforcement.
- ELA department head (2 years)
- Team leader (7 years)
Education
BBA - Business Education/Reading Minor
West Texas A&M University
Canyon, TX05.1994
Associate of Arts - Accounting/Business
Cisco Jr. College
Cisco, TX05.1988
Skills
- Strong Verbal and Written Communication Skills
- Self Starter/Motivated
- Types 80 WPM
- 10 key touch/data entry
- Proficient in Google Suites
- Proficient in MS Office
- Troubleshooting and Diagnosis
- Customer Service
- Multitasking and Prioritization
Timeline
Customer/Tech Support
Anderson Merchandisers
09.2022 - Current
Secondary ELA Teacher
Amarillo ISD/Canyon ISD
08.1994 - 02.2022
BBA - Business Education/Reading Minor
West Texas A&M University
Associate of Arts - Accounting/Business
Cisco Jr. College