Clarissa Zapata
Jersey City,NJ
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent in working with others to achieve a certain objective on time and with excellence. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Prospect Airport Services
12.2025 - Current
- Keeping the reception area tidy
- Answering and forwarding phone calls
- Screening phone calls
- Sorting and distributing any resignations, employee parking and posts
- Filling
Authorized Signatory
Worldwide Flight Services
03.2023 - 11.2024
- Prepare Customs forms an made sure they were processed with Port Authority in a timely manner
- Act as liaison for employee issues/concerns associated with Port Authority process
- Inform prospective employees of approval/denial by Port Authority
- Provided and maintained a high level of customer service
- Compiled and maintained employee data based on Port Authority guidelines
- Liaison with Port Authority Custom office and different administrative specialists to ensure the necessary documents and information was received to properly prepare and maintain our record
- Mentored new employees coming in to help them become acclimated with the hiring process as it pertains to Port Authority
- Advised 700+ employees on administrative procedures to get them through to the badge process with NY/ NJ Port Authority guidelines
- Track Port Authority badges
Technician
Citilight Optometry P.C.
09.2020 - 06.2024
- Performing basic eye tests and exams
- Keeping exam rooms clean and organized
- Maintaining equipment
- Updating patient records
Authorized Signatory
Prospect Airport Services
04.2022 - 02.2023
- Liaison with Port Authority Custom office and different administrative specialists to ensure the necessary documents and information was received to properly prepare and maintain our record
- Mentored new employees coming in to help them become acclimated with the hiring process as it pertains to Port Authority
- Advised 700+ employees on administrative procedures to get them through to the badge process with NY/ NJ Port Authority guidelines
- Prepare Customs forms an made sure they were processed with Port Authority in a timely manner
- Planned daily work activities to meet organization staffing needs
- Act as liaison for employee issues/concerns associated with Port Authority process
- Inform prospective employees of approval/denial by Port Authority
- Provided and maintained a high level of customer service
- Compiled and maintained employee data based on Port Authority guidelines
Receptionist
Prospect Airport Services
12.2020 - 04.2022
- Keeping the reception area tidy
- Answering and forwarding phone calls
- Screening phone calls
- Sorting and distributing any resignations, employee parking and posts
- Filling
Teacher assistant
The Brunswick School
01.2018 - 01.2020
- Lesson planning
- Supervising students
- Assists a teacher with instructional responsibilities
Intern
Superior Courthouse
04.2019 - 05.2019
- Assisting the court clerks
- Filing files
- Scanning and making copies
Disability Support Services
Hudson County Community College
10.2017 - 01.2019
- Note Taker / Reader
- Provides accurate and full account of information
- Data Entry
- Send emails
Education
Criminal Justice -
Rutgers University-Newark
05.2025
Associates in Science -
Hudson County Community College
Jersey City, NJ05.2019
Diploma -
James J. Ferris High School
Jersey City, NJ01.2016
Skills
- Communication
- Ability to Work under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Microsoft
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Typing speed
Certification
- Mental Health First Aider
- Sora's License
Timeline
Receptionist
Prospect Airport Services
12.2025 - Current
Authorized Signatory
Worldwide Flight Services
03.2023 - 11.2024
Authorized Signatory
Prospect Airport Services
04.2022 - 02.2023
Receptionist
Prospect Airport Services
12.2020 - 04.2022
Technician
Citilight Optometry P.C.
09.2020 - 06.2024
Intern
Superior Courthouse
04.2019 - 05.2019
Teacher assistant
The Brunswick School
01.2018 - 01.2020
Disability Support Services
Hudson County Community College
10.2017 - 01.2019
Associates in Science -
Hudson County Community College
Diploma -
James J. Ferris High School
Criminal Justice -
Rutgers University-Newark
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