Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Brooklin Brubacher

Wakarusa,IN

Summary

Dynamic and results-driven professional with a proven track record at Cutco Cutlery, excelling in relationship building and complaint handling. Leveraged leadership and communication skills to enhance customer satisfaction and making sure the person has the best experience they can. Expert in creating engaging customer experiences and adept at utilizing feedback for continuous improvement. Demonstrates flexibility and a commitment to excellence in every interaction.

Overview

2
2
years of professional experience

Work History

Salesperson

Cutco Cutlery
South Bend, IN
06.2024 - 12.2025
  • Educated customers about products and services offered by the company.
  • Developed key customer relationships to increase sales.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Resolved customer complaints promptly and efficiently.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Maintained accurate records of customer interactions and transactions.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Built rapports with the customers to make them feel more confident in me as a salesperson, and built better relationships.

Tanning Consultant

Tiki Tan Tanning
Nappanee, IN
05.2024 - 08.2024
  • Kept patient health and personal information private and confidential.
  • Resolved customer complaints promptly and professionally in accordance with company policy.
  • Educated clients on the use of tanning lotions and products to enhance tanning results.
  • Maintained cleanliness and sanitation of tanning beds and salon environment to ensure client safety.
  • Updated client records with session details and preferences for personalized service.
  • Processed sales transactions and handled cash and credit card payments accurately.
  • Responded to client inquiries and resolved issues to maintain high levels of customer satisfaction.
  • Utilized tanning salon software for client management, scheduling, and sales reporting.
  • Cleaned and sanitized tanning beds and rooms.
  • Created a welcoming atmosphere in the salon to enhance client experience.
  • Managed client appointments and scheduling to optimize tanning bed usage and minimize wait times.
  • Kept detailed records of customer visits, purchases, and payments received.

Dog Caretaker

Kuntryside Kennel
Goshen, IN
12.2023 - 06.2024
  • Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
  • Utilized pet care apps and software to update owners with photos and reports on their pets' well-being.
  • Managed multiple pet care assignments simultaneously, demonstrating strong organizational skills.
  • Administered medications as prescribed by veterinarian.
  • Assisted with grooming tasks such as bathing, brushing, and nail trimming.
  • Maintained clean and orderly play yards, kennels and cages.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Delivered excellent service to pet owners to drive repeat business.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Ensured cleanliness of kennels and other areas of the facility by disposing of waste properly, washing bedding and changing water bowls as necessary.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.

Education

Associate Degree in Nursing - Nursing

Indiana University, Bloomington
Bloomington, IN
05-2028

High School Diploma -

Northwood High School
Nappanee, IN
05-2024

Skills

  • Follow-up communications
  • Leadership
  • Helpful
  • Relationship building
  • Works well with others
  • Determined
  • Good communication skills
  • Flexible
  • Always willing to help others
  • Complaint handling

Accomplishments

  • Got honor roll in all my years of High School
  • Got a Scholarship from Northwood High School Scholarship Foundation

Affiliations

  • Involved in softball all 4 years of High School
  • Involved in basketball in my Freshman, Sophomore, and Junior year of High School
  • Involved in 4-h for 5 years

Timeline

Salesperson

Cutco Cutlery
06.2024 - 12.2025

Tanning Consultant

Tiki Tan Tanning
05.2024 - 08.2024

Dog Caretaker

Kuntryside Kennel
12.2023 - 06.2024

Associate Degree in Nursing - Nursing

Indiana University, Bloomington

High School Diploma -

Northwood High School

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Brooklin Brubacher