Summary
Overview
Work History
Education
Skills
Awards
Timeline
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MAURICE SINGLETARY

Atlanta,GA

Summary

Dedicated customer service professional with extensive experience and a solid team player. Known for establishing rapport with clients, motivated to maintain customer satisfaction, and contribute to company success. Specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented individual with a passion for developing relationships and cultivating partnerships. Proactive with a strong background in the financial and health industry. Excels in communication and negotiation skills while maintaining accuracy and organization in handling sensitive data, prioritizing tasks and meeting goals.

Overview

12
12
years of professional experience

Work History

Scheduling Engagement Specialist

Optum, UnitedHealth Group
06.2023 - 08.2025
  • Scheduled 60+ Therapy/Psychiatric appointments per day.
  • Documented each call and paired patients with Therapist best fitting their challenges.
  • Coordinate therapists' calendars, ensuring optimal appointment spacing and minimizing conflicts.
  • Confirmed and reminded patients of upcoming sessions.
  • Updating health care practitioners with details regarding members benefits
  • Collaborate with billing and administrative staff to ensure accurate cost and/or verify patients health insurance coverage.
  • Uphold client confidentiality and adhere to HIPAA regulations.

Collections Specialist

American Express
03.2019 - 05.2023
  • Managed over 100 Customers per day.
  • Negotiated with customers to collect payment balance in full.
  • Monitored outstanding account balances and determined need for further collections action.
  • Monitored accounts and credit reports to identify delinquent and high-risk customers.
  • Resolved customer billing issues to expedite cash flow.
  • Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.
  • Assisted with training new employees on billing procedures, account management processes, and best practices.

Call Center Specialist

Georgia Secretary Of State
09.2016 - 01.2019
  • Helped customers navigate through SOS website to register their businesses within Georgia
  • Processed more than 50 payments per day
  • Professionally notated each call with detail
  • Helped potential licensee’s apply for professional licenses
  • Made sure all businesses and professional licenses were in good standing with the state of Georgia by renewal deadlines
  • Created approval documents for customers who met state board requirements
  • Created deficient/rejection documents for customers who did not meet state board requirements

Credit Card Servicing Representative

USAA Federal Savings Bank
02.2014 - 07.2016
  • Processed members phone and/or online payments
  • Set up disputes, fraud claims and documented account takeovers.
  • Reported cards lost or stolen and issued replacement cards
  • Assisted members with closing accounts, paying off closed/ delinquent accounts and setting up payment extensions
  • Processed balance transfers, increased or decreased credit limits, educated members on credit APR and interest rates.

Education

High School Diploma -

Tri-Cities High School
East Point, GA

Mass Communications

University of West Georgia
2020

Skills

  • Team Leadership
  • Strong Verbal Communication
  • Attention to Details
  • Empathy and Customer Service Orientation Skills
  • Powerful Negotiator
  • Persuasive Negotiations
  • Cash flow and Financial Analyst
  • Data Analysis
  • Complex Problem-solving
  • Proficient in typing at 75 WPM

Awards

Top Producer 2024

Top Scheduler 2024-2025

Highest Conversion Rate 2024-2025

AMEX Top Collector 2022

Above & Beyond Award 2020

Timeline

Scheduling Engagement Specialist

Optum, UnitedHealth Group
06.2023 - 08.2025

Collections Specialist

American Express
03.2019 - 05.2023

Call Center Specialist

Georgia Secretary Of State
09.2016 - 01.2019

Credit Card Servicing Representative

USAA Federal Savings Bank
02.2014 - 07.2016

High School Diploma -

Tri-Cities High School

Mass Communications

University of West Georgia

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