Anastasia Nikolovski
Hawthorne,NJ
Summary
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 20+ years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
21
21
years of professional experience
Work History
Psychiatric Technician
Buttonwood Behavioral Health Hospital/ Aspen Hills
Pemberton, NJ
04.2019 - 12.2021
- Counseled and mentored clients on substance use and life choices.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Assessed clients upon admission and discharge
- Charted on each patient daily.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Treated clients and families with respect and dignity.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Assisted and counseled 30 patients daily
Receptionist Supervisor
Buttonwood Behavioral Health Hospital/ Aspen Hills
Pemberton, NJ
04.2016 - 12.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
- Received and routed business correspondence to correct departments and staff members.
- Collected payments information from clients and updated account balances.
- Ordered and distributed office supplies, saving $100 on fixed office budget
Accounting Clerk
Trescal
Boonton, NJ
09.2015 - 03.2016
- Input high volume of monthly invoices with consistent accuracy.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Completed financial reports to inform managers about 50+ customers.
Order Fulfillment Associate
McMaster-Carr
Robbinsville, NJ
04.2010 - 08.2015
- Processed 100+ daily orders through multi-carrier manifest system.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Conducted cycle counts and reconciled problems within distribution operations.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
Sales Support Specialist
Wurth Usa
Ramsey, NJ
03.2003 - 04.2010
- Completed monthly sales reports to highlight trends and help with team strategizing.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Assisted customers with sales needs such as inventory and shipping questions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day
Education
High School Diploma -
West Milford High School
West Milford, NJ06.1989
Skills
- Attention to Detail
- Scheduling and Calendar Management
- Visitor and Customer Relations
- Computer Proficiency
- Records Management
- Administrative Support
- Public Relations
- Data Entry
- Switchboard Operation
Timeline
Psychiatric Technician
Buttonwood Behavioral Health Hospital/ Aspen Hills
04.2019 - 12.2021
Receptionist Supervisor
Buttonwood Behavioral Health Hospital/ Aspen Hills
04.2016 - 12.2021
Accounting Clerk
Trescal
09.2015 - 03.2016
Order Fulfillment Associate
McMaster-Carr
04.2010 - 08.2015
Sales Support Specialist
Wurth Usa
03.2003 - 04.2010
High School Diploma -
West Milford High School