Irwin Michelle
Queens
Summary
Accomplished Care Coordinator at Jamaica Hospital Medical Center, adept in case management and patient care assessment. Leveraged multidisciplinary team collaboration and organizational skills to meet 100% of patient goals. Proficient in Epic Systems, demonstrating a strong blend of critical thinking and patient education to enhance care delivery.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Jamaica Hospital Medical Center
2023.03 - 2024.03
- Provided comprehensive care management services for 40 patients in the community, delivering psychosocial assessments focused on Social Determinants of Health to address complex needs.
- Developed and implemented personalized care plans in collaboration with patients and caregivers, successfully meeting 100% of targeted patient goals through tailored interventions.
- Assessed eligibility and facilitated referrals to community-based psychosocial, medical, and mental health support services, enhancing patient access to critical resources.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Documented all Care Management interventions using company software and databases, (COMPASS, Epic systems), maintaining accuracy and ensuring timely and relevant record-keeping in accordance with HIPAA regulations.
NYC Well Counselor - Remote
NYC Well
2022.10 - 2022.12
- Engaged clients in conversation to determine feelings and apprehensions.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Case Manager - PRN
Commonpoint Queens
2022.08 - 2022.11
- Managed caseload of 30 participants for the Opportunity Youth Program.
- Conducted intake assessments for eligibility of participant situations, identifying issues, goals, and necessary interventions.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored ongoing cases, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Child Protective Specialist
Administration for Children's Services
2021.11 - 2022.02
- Responded to claims of abuse, neglect or safety concerns.
- Visited homes, inspected surroundings and interviewed family members.
- Conducted comprehensive investigations into allegations of child abuse and neglect, ensuring timely resolutions.
- Collaborated with multidisciplinary teams to develop effective intervention strategies for at-risk children.
- Assessed family needs and connected them with appropriate community services, enhancing overall wellbeing.
- Documented data and completed accurate updates to case records.
Mental Health Worker
Child Center of NY
2019.12 - 2021.10
- Provided case management services; including bringing together administrative, clinical and evaluative activities, treatment services, and community agency resources.
- Conducted initial intake interviews and assessments, for personalized treatment plans.
- Developed rapport with clients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Educated family members about mental health disorders and treatment options to enhance their understanding and support of loved ones.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for clients, leading to improved mental health outcomes.
- Monitored client progress and provided feedback to families and treatment team members.
- Managed caseloads effectively, prioritizing high-risk cases while maintaining attention to detail for all clients.
- Advocated for clients rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all patients received quality care.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Bachelor of Social Work Intern
Adelphi University
2016.09 - 2019.09
- Provided services for children with Autism Spectrum disorders and other disabilities at Common Point Queens - Samuel Field Y
- Provided Mental Health services for adults with Mental Health disorders at Mental Health Association of Nassau County.
- Built rapport with clients through empathetic listening, establishing trust and fostering open communication.
- Facilitated psychoeducational groups, teaching coping skills and strategies for managing mental health challenges.
- Assisted with case management tasks, connecting clients to appropriate services within the community.
- Promoted self-advocacy among clients through skill-building activities designed to increase confidence navigating complex systems.
- Participated in clinical supervision sessions to enhance professional growth and improve service delivery.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Maintained accurate client records, ensuring confidentiality and compliance with ethical standards.
Education
Bachelor of Science - Social Work
Adelphi University
Garden City, NY05.2019
Skills
Case Management
Documentation
Patient Care Assessment
Organizational Skills
Multidisciplinary team collaboration
HIPAA Guidelines
Critical Thinking
Electronic Medical Record Software
Medical terminology understanding
Epic Systems
Patient Education
Timeline
Care Coordinator
Jamaica Hospital Medical Center
2023.03 - 2024.03
NYC Well Counselor - Remote
NYC Well
2022.10 - 2022.12
Case Manager - PRN
Commonpoint Queens
2022.08 - 2022.11
Child Protective Specialist
Administration for Children's Services
2021.11 - 2022.02
Mental Health Worker
Child Center of NY
2019.12 - 2021.10
Bachelor of Social Work Intern
Adelphi University
2016.09 - 2019.09
Bachelor of Science - Social Work
Adelphi University
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