Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rodrick McLin

Communication Technician III
Semmes,AL

Summary

Reliable Communications Technician with hands-on training and experience troubleshooting and installing networks systems. Physically fit and agile to lift over 150 pounds and work in cramped spaces. Extensive knowledge of wires and cables used in cable communication networks.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Communications Technician III

Comcast
Mobile, AL
10.2019 - Current
  • Accurately read, understood, and carried out written instructions.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Coordinated installation of new users and relocations of existing users.
  • Set up networks and computers for residential customers.
  • Training new field technicians, preparing them for solo route work

Customer Service Representative

Alorica
Saraland, AL
02.2019 - 10.2019
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Baker High School
Mobile, AL
08.2002 - 05.2006

Skills

Wireless communication installations

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Timeline

Communications Technician III

Comcast
10.2019 - Current

Customer Service Representative

Alorica
02.2019 - 10.2019

High School Diploma -

Baker High School
08.2002 - 05.2006

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Rodrick McLinCommunication Technician III