Public Safety Dispatcher
Melissa Covington
Allied Universal Security Services
Nashville,TN
Summary
Effective 911 Dispatcher with 9 years of expertise in managing high-stress situations, significantly reducing response times, and enhancing team efficiency through innovative solutions.
3
Languages
1
Certification
10
Years of experience
Work History
Supervisor
1 Year 1 Month- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and performance.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Monitored inventory levels, ensuring timely restocking of essential supplies.
- Resolved operational issues promptly, maintaining uninterrupted service delivery.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Event-Campus Public Safety Telecommunicator
5 Years 6 Months- Answered over 2000 emergency calls monthly
- Devised emergency protocols, increasing accuracy by 30%
- Documented call data, improving records' efficiency by 18%
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Collaborated with law enforcement, fire, and medical personnel to coordinate rapid response efforts.
- Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
- Improved communication between first responders and the public by providing accurate information during emergencies.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Adapted to evolving technology tools utilized in emergency communications, ensuring efficient and effective use of available resources during critical situations.
- Conducted quality assurance reviews on recorded calls, identifying areas for improvement in both individual performance and overall operations procedures.
Event Guest/Public Safety Supervisor
2 Years 5 Months- Managed a team of 5 dispatchers, improving efficiency by 20%
- Implemented new software, reducing call routing time by 15%
- Trained 10 new recruits, enhancing department capabilities
- Supervised daily operations to ensure compliance with safety protocols and regulations.
- Coordinated emergency response training programs for staff and community members.
- Monitored public safety incidents, documenting details for analysis and reporting.
- Trained new personnel on safety guidelines and operational best practices.
- Developed and implemented safety procedures, enhancing overall security measures.
- Championed the adoption of new technologies to improve overall efficiency in public safety operations and enhance situational awareness for supervisors.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Patrolled assigned areas on foot, horseback or by vehicle.
Traveling Enumerator Supervisor
1 Year 7 Months- Collected and verified survey data for accuracy and completeness.
- Conducted interviews with respondents to gather demographic information.
- Maintained records of responses using data collection software.
- Assisted in training new enumerators on best practices and procedures.
- Ensured compliance with ethical standards during data collection processes.
- Collaborated with team members to enhance data collection strategies and efficiency.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Resolved any discrepancies in collected data by cross-referencing records and following up with respondents when needed.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
Medical Assistant
3 Years 11 Months- Managed patient intake and scheduling, ensuring efficient workflow and reduced wait times.
- Assisted in administering medications and performing basic laboratory tests under physician supervision.
- Educated patients on treatment plans and medication usage, enhancing patient understanding and compliance.
- Maintained accurate electronic health records, improving data retrieval speed and accuracy for healthcare providers.
Substitute Teacher
1 Year 3 Months- Handled 150+ emergency calls daily, ensuring fast response
- Coordinated with first responders to reduce response time by 25%
- Provided CPR instructions to callers, saving 30+ lives
- Implemented lesson plans to maintain student engagement and facilitate learning in diverse classroom settings.
- Assisted lead teachers with classroom management, ensuring a positive and productive environment for students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Developed and implemented behavior management plans for students with challenging behavior.
Education
Bachelor of Science - Agricultural Business And Management
Master of Public Administration - Public Administration
Skills
Emergency call handling
Crisis management
Multitasking abilities
Communication skills
Team leadership
Problem-solving expertise
CPR and first aid
Time management
Certification
- Certified Emergency Dispatcher - International Academies of Emergency Dispatch
- CPR Certification - American Heart Association
Languages
Spanish
Full Professional
French
Limited Working
German
Elementary
Timeline
Supervisor
Allied Universal Security Services
06.2025 - 07.2026
Event Guest/Public Safety Supervisor
Nashville Soccer Club
04.2022 - 09.2024
Event-Campus Public Safety Telecommunicator
Tennessee Titans-Best Crowd Management
11.2020 - 05.2026
Traveling Enumerator Supervisor
U. S. Census Bureau-Office of Statistics
01.2020 - 08.2021
Medical Assistant
Advanced Health Services
02.2016 - 01.2020
Substitute Teacher
Willliamson County Schools
02.2016 - 05.2017
American Public University
Master of Public Administration from Public Administration
Current
University of Missouri
Bachelor of Science from Agricultural Business And Management