Ronald Kennedy
Aubrey,TX
Summary
Compassionate and detail-oriented employee with over seven years of experience in the customer service industry. Experienced in building client relationships, the ability to handle multiple projects simultaneously with a high degree of accuracy, process improvement, conflict resolution, and mentorship.
Overview
8
8
years of professional experience
Work History
Client Service Associate
JPMorgan Chase
05.2024 - Current
- Assists clients with bank account maintenance, transfers and projects
- Works with partners to complete tasks efficiently and accurately
- Leads meetings to identify next steps in assisting clients and improving bank processes
AI Independent Contractor
DataAnnotation
03.2024 - Current
- Works a variety of AI centered projects including creative writing, fact checking AI conversations and testing AI ability to follow instructions
- Efficiently completes tasks within a given time limit
Licensed Insurance Agent: Internet Department
GEICO
03.2018 - 04.2024
- Build relationships with clients using active listening and issue resolution to provide excellent service.
- Respond to customer chats, emails, and calls swiftly to resolve issues and answer questions.
- Explain coverages to clients and how they apply in the event of a claim.
- Monitor changes in insurance industry to stay compliant with relevant laws and regulations.
- Utilize CRM software and Microsoft Office to manage client relationships.
- Analyze customer needs to provide customized solutions.
- Train and mentor new hire agents, seasoned agents and supervisors in how to operate in the department.
- Maintain record service qualiy metrics and team performance progress.
- Lead team meetings and discuss status of monthly and quarterly metrics for the department.
- Spearhead projects for finding trends and advancement opportunities in quarterly metrics.
Licensed Insurance Agent: Service Call Center
GEICO
11.2016 - 03.2018
- Accurately and swiftly respond to inbound phone calls using designated script, active listening skills, and extensive product knowledge to solve customer queries.
- Determine client needs and financial situations by listening and scheduling fact-finding appointments.
- Performed an average of 80-100 client calls per day.
- Identify potential risks in client businesses and recommended appropriate insurance coverage.
Education
Bachelor of Arts - Psychology
Louisiana Tech University
Ruston, Louisiana03-2016
Skills
- Organization
- Data entry proficiency
- Technical aptitude
- Issue resolution
- Database maintenance
- Interpersonal and written communication
Timeline
Client Service Associate
JPMorgan Chase
05.2024 - Current
AI Independent Contractor
DataAnnotation
03.2024 - Current
Licensed Insurance Agent: Internet Department
GEICO
03.2018 - 04.2024
Licensed Insurance Agent: Service Call Center
GEICO
11.2016 - 03.2018
Bachelor of Arts - Psychology
Louisiana Tech University
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