CHRISTIE MORGAN
Fox River Grove,IL
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Service Associate
ARTHUR J. GALLAGHER & CO
08.2021 - Current
- Proficiency in all Microsoft applications as w ell as AJG's internal software: Outlook, Epic, CSR24, DMS, Salesforce, and Word applications
- Working directly with foreign brokers to manage a book of business regarding international and local placements
- Responsible for all policy changes, policy deliveries, accounting and invoicing.
Front of House Manager
BRUNCH CAFE
10.2019 - 03.2020
- Initial contact for all customers, clients, and staff
- Key-holder for restaurant opening and closing procedures
- Responsible for all cash-handling and restaurant operations processes
- Lead a team during peak times and on peak days
Client Service Associate
ARTHUR J. GALLAGHER & CO
09.2018 - 10.2019
- Contributes to all key business outcomes including but not limited to client retention, client satisfaction, achieving operating and margin targets while remaining ethical per professional standards
- Fostering a culture of performance and continuous improvement
- Proficiency in all Microsoft applications as w ell as AJG's internal software: Epic, CSR24, DMS, and Salesforce
Event Ambassador, Certified Trainer, Event Coordinator
TOP GOLF CHICAGO
03.2011 - 09.2018
- Managed high volume food and beverage services as a shift lead for all floor shifts
- Liaison between departments for on-site events
- Use of Microsoft applications as w ell as Top Golf's internal event software to execute all tasks assigned by the Director of Event Sales
- Interview ed and trained new hires while upholding high company standards
- Achieved the Certified Ambassador status for all corporate and social events
- Exceeded goals for all on site competitions and received exceptional customer service awards
- Assigned as the marketing representative for off -site events
Education
Associate Degree -
Harper College
12.2010
High School Diploma -
Lake Zurich High School
01.2003
Skills
- Microsoft applications & software
- Applied EPIC, CSR24, DMS
- Internal and external relationships
- Detail-oriented
- Analytical and critical thinker
- Hard-working and reliable
- Strong leader
- Organization and Time Management
- Customer Service
- Corporate Processes and Procedures
Certification
Illinois Insurance Producer License Property & Casualty June 2023Ethics & Compliance Training Arthur J. Gallagher September 2023
Timeline
Client Service Associate
ARTHUR J. GALLAGHER & CO
08.2021 - Current
Front of House Manager
BRUNCH CAFE
10.2019 - 03.2020
Client Service Associate
ARTHUR J. GALLAGHER & CO
09.2018 - 10.2019
Event Ambassador, Certified Trainer, Event Coordinator
TOP GOLF CHICAGO
03.2011 - 09.2018
Associate Degree -
Harper College
High School Diploma -
Lake Zurich High School
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