Lily Purish
Lindenhurst,NY
Summary
Dynamic and results-driven professional with extensive experience at European Wax Center, excelling in customer service and product merchandising. Proven ability to enhance client satisfaction through personalized service and effective communication. Skilled in time management and fostering client relations, contributing to increased repeat business and salon revenue.
Personable and reliable with natural aptitude for customer satisfaction and problem resolution. Possesses understanding of effective communication strategies and proficiency in utilizing customer relationship management (CRM) software. Consistently aims to enhance client experiences and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Guest Sales Associate
European Wax Center
Hauppauge, NY
09.2024 - 05.2025
- Delivered prompt responses to phone inquiries, enhancing guest relations and encouraging potential visits to the store location.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
Esthetician
Hand And Stone
Smithtown, NY
04.2024 - 08.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Recommended retail products for at-home use.
Wax Specialist
European Wax Center
Farmingdale, NY
03.2023 - 02.2024
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace..
- Fostered a comfortable atmosphere for clients by engaging in friendly conversation while respecting personal boundaries.
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
Guest Sales Associate
European Wax Center
Farmingdale, NY
03.2022 - 05.2023
- Enhanced store reputation through friendly interactions and exceptional customer service skills.
- Streamlined the checkout process for quicker transactions and reduced wait times.
- Supported visual merchandising efforts by creating eye-catching displays that showcased featured products effectively.
- Conducted inventory checks regularly, ensuring accurate stock levels for optimal replenishment practices.
Education
Esthetician License -
Brittany Beauty Academy
Levittown, NY02.2022
Massapequa High School
Massapequa, NY06.2018
Skills
- Customer service
- Product merchandising
- Time management
- Strong communication and interpersonal skills
- Multitasking and organization
- Client relations
- Key holder experience
Timeline
Guest Sales Associate
European Wax Center
09.2024 - 05.2025
Esthetician
Hand And Stone
04.2024 - 08.2024
Wax Specialist
European Wax Center
03.2023 - 02.2024
Guest Sales Associate
European Wax Center
03.2022 - 05.2023
Esthetician License -
Brittany Beauty Academy
Massapequa High School