JORDAN HAMPTON
Georgetown,KY
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Sales Support Engineer
STÄUBLI
05.2023 - Current
- Independent from sales projects, offers innovative and application driven AGV concepts to Global AGV team for future product development
- Develop and perform technical sales trainings for local integrators, customers and sales/support staff
- Proactively supports achievement of AGV sales target expectations
- Consults and supports customers through entire bidding phase together with sales manager
- Perform analysis and calculations on throughput, capacity, and alternative concepts
- Leading contact person to develop technical AGV concepts
- Supported the launch of new products by creating comprehensive user guides and troubleshooting documentation
- Managed multiple high-priority projects simultaneously without compromising quality or timeliness of deliverables
- Attended trade shows and seminars to promote products and network with industry contacts.
Application Engineer
Heartland Automation LLC
04.2023 - 05.2023
- Lead the creation, review, and submittal of technical support documentation updates
- Develop and implement enhancements, revisions to meet the needs of the client
- Update and research recommendations for product and system improvements
- Solve or recommend solutions for complex issues and problems
- Make presentations to management, clients, and peer groups as requested
- Create request for quotations (RFQ) and organizes competitive bidding's from various suppliers to obtain the best quality, delivery, and price for goods and services.
Group Leader
Heartland Automation LLC
10.2021 - 04.2023
- Fully implementing and managing the project until customer handoff
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Trained new team members by relaying information on company procedures and safety requirements.
- Responsible for ensuring the schedule, budget and details of a given task are well organized
- Communicate with various departments to keep everyone on board about any changes to the project plan
- In addition, organize reporting, plan meetings and provide updates internally and externally.
- Developed a collaborative work environment through open communication and regular team meetings, enhancing overall group performance.
- Monitored team performance to identify productivity improvement opportunities.
Mobile Robot Installer
Heartland Automation LLC
03.2020 - 10.2021
- Experienced robot installer- Install, service, maintain, troubleshoot, and repair robots and automated production systems
- Experience installing MiR, Autoguide and Seegrid AMR's
- Scheduled installations to align with equipment delivery, customer availability and construction schedules
- Submitted daily progress reports detailing tasks completed, challenges faced, and recommendations for improvement
- Troubleshot issues encountered during installations, making necessary adjustments or repairs as needed.
Maintenance Technician
Konecranes
07.2019 - 12.2019
- Troubleshot and repaired issues to quickly restore service
- Responded to emergency calls and handled unscheduled repairs
- Replaced malfunctioning parts, related broken wires and cables
- Diagnosed and solved mechanical and electrical system problems.
Front End Cashier
Lowes Home Improvment
07.2017 - 07.2018
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Assembly Worker
Toyota North America
10.2016 - 07.2017
Education
Associate of Applied Science Electrical Engineering -
Bluegrass Community And Technical College
Georgetown, KY01.2019
Skills
- Microsoft SQL Server
- Leadership
- Technical training
- Pipeline Management
- CRM Software
- Product Demonstrations
- Proposal Writing
- Customer Satisfaction
- Strategic Planning
- Project Planning
- Software troubleshooting
Certification
- Industrial Maintenance Electrician - Bluegrass Community and Technical College
- Residential Electrical Apprentice - Bluegrass Community and Technical College
- Industrial Maintenance Electrical Mechanic - Bluegrass Community and Technical College
- Certified MiR Expert - Mobile Industrial Robots A/S
- Certified AutoGuide Expert
Timeline
Technical Sales Support Engineer
STÄUBLI
05.2023 - Current
Application Engineer
Heartland Automation LLC
04.2023 - 05.2023
Group Leader
Heartland Automation LLC
10.2021 - 04.2023
Mobile Robot Installer
Heartland Automation LLC
03.2020 - 10.2021
Maintenance Technician
Konecranes
07.2019 - 12.2019
Front End Cashier
Lowes Home Improvment
07.2017 - 07.2018
Assembly Worker
Toyota North America
10.2016 - 07.2017
Associate of Applied Science Electrical Engineering -
Bluegrass Community And Technical College
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