Yvette Nance
Houston,TX
Summary
Seasoned professional with 11 years of experience in healthcare administration, adept at managing patient data, insurance, and coordination of care. Proficient in maintaining meticulous records, handling inquiries, and facilitating communication between patients and healthcare providers. Seeking a Healthcare Coordinator role to leverage expertise in patient access coordination and office operations management.
Overview
12
12
years of professional experience
Work History
Suite Reorder Office Coordinator
Minute Maid Park/Aramark
10.2023 - Current
- Manage order entry and account database, ensuring accurate communication of options and pricing to suite attendants
- Maintain meticulous records of customer purchases and verify the accuracy and completeness of orders to resolve discrepancies
- Handle inquiries, requests, and complaints via written and telephone communication, while overseeing credit card transactions and payment verifications
Office Assistant, Primary Care
Baylor College of Medicine
01.2021 - 09.2023
- Greeted and assisted a diverse clientele, including guests, vendors, and patients, ensuring they received pertinent information and support
- Verified insurance coverage and updated patient demographic information, while diligently maintaining electronic medical records
- Facilitated the collection of necessary signatures and documentation by collaborating with healthcare team members and physicians
- Managed patient referrals, handled insurance claims processing with a focus on courteous and efficient service, and conducted payment transactions with accurate reconciliation
Ambulatory Service Representative (Temporary)
Baylor College of Medicine
02.2020 - 12.2020
- Managed a high-volume communication hub, fielding and directing calls and emails, ensuring efficient flow of information to staff and clients while upholding confidentiality protocols
- Supported office operations through meticulous coordination of supply orders, receipt, stocking, and inventory management, contributing to a well-organized office environment
- Maintained accurate patient records and information using Epic, demonstrating a strong commitment to data integrity and privacy
Patient Access Coordinator (Contractor)
Houston Methodist
02.2018 - 01.2020
- Facilitated patient understanding of hospital protocols, admissions, discharges, and visitation guidelines, ensuring clear communication and compliance
- Managed patient registration flow, accurately capturing critical data for financial clearance, such as demographics, insurance, and clinical information
- Served as intermediary between patients and physicians, compiling essential data to assist in the development of appropriate treatment plans
Deduction Coordinator
Deoleo North American/MEDFOODS
08.2012 - 04.2017
- Managed invoice reconciliation and accounts receivable, resulting in the initiation of collection proceedings for delinquent accounts and maintaining accurate weekly reports on outstanding invoices and deductions
- Fostered vendor relations to address and resolve pricing discrepancies, securing verification of permissible deductions, thereby enhancing operational efficiency
- Executed regular audits of inventory, ensuring the maintenance of accurate inventory levels and adherence to company standards
Education
Bachelor of Arts - Business Communications/Administration
Carlow University
Pittsburgh, PASkills
- Epic Trainer
- Microsoft Office
- Excel
- Word
- SAP Software
- Health Education
- Office administration
- Clerical support
- Documentation expertise
- Training and coaching
- Organizational skills
- Data entry
- Clear oral/written communication
Timeline
Suite Reorder Office Coordinator
Minute Maid Park/Aramark
10.2023 - Current
Office Assistant, Primary Care
Baylor College of Medicine
01.2021 - 09.2023
Ambulatory Service Representative (Temporary)
Baylor College of Medicine
02.2020 - 12.2020
Patient Access Coordinator (Contractor)
Houston Methodist
02.2018 - 01.2020
Deduction Coordinator
Deoleo North American/MEDFOODS
08.2012 - 04.2017
Bachelor of Arts - Business Communications/Administration
Carlow University
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