Margot Hunt
Fairmont,NORTH CAROLINA
Summary
From young children to the elderly, highly experienced with working with a wide range of different people and personalities. Proficient in problem solving and remaining on top of job duties. Compassion for others with 9 years of working experience with the public.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Representative
Cape Fear Valley Medical Center
05.2024 - Current
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
Medical Assistant
UNC Healthcare-UNC Physicians Network
08.2023 - 05.2024
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Contacted medical facilities to schedule patients for admission.
Front Desk Receptionist
UNC Health Southeastern
12.2020 - 05.2024
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Explained policies and procedures to visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained professional tone at all times, including during peak rush hours.
- Utilized superior interpersonal skills to establish rapport and place patients at ease in stressful situations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Cashier
Fullers Old Fashion BBQ
03.2018 - 12.2020
- Accepted customer payments, and made change when necessary
- Greeted an average of 50 customers per day
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Biology
University of North Carolina At Pembroke
Pembroke, NCCertified Clinical Medical Assistant - Medical Assisting
Sandhills Community College
Pinehurst, NC08-2023
High school diploma -
Fairmont High School
06.2017
Skills
- Administrative Skills
- Multitasking and Prioritization
- Scheduling and Calendar Management
- Correspondence Typing
- Attention to Detail
- Microsoft Office proficiency
- Excellent problem-solving skills
- Critical thinking
- Appointment confirmation
- Spreadsheet tracking
- Registration management
- Customer Service
- Registration and Admissions
- Multitasking and Organization
- Scheduling Diagnostic Procedures
- EPIC user with over 6 years of experience
- EPIC trainer
- Medical terminology
- Direct patient care
- Electronic medical records
- Patient assessments
- Medical procedures
- Medical records management
- Patient care coordination
- Data entry
- Scheduling appointments
Accomplishments
- Recognized for outstanding dedication to patient care.
- Successfully transitioned facility to use of epic
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
Timeline
Patient Representative
Cape Fear Valley Medical Center
05.2024 - Current
Medical Assistant
UNC Healthcare-UNC Physicians Network
08.2023 - 05.2024
Front Desk Receptionist
UNC Health Southeastern
12.2020 - 05.2024
Cashier
Fullers Old Fashion BBQ
03.2018 - 12.2020
High school diploma -
Fairmont High School
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
Bachelor of Science - Biology
University of North Carolina At Pembroke
Certified Clinical Medical Assistant - Medical Assisting
Sandhills Community College
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