Genesis Clinton
Lehigh Acres,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Representative
MD Now
06.2023 - Current
- Addressed concerns and provided compassionate assistance to enhance patient satisfaction
- Collaborated effectively with medical professionals for efficient and precise patient need communication.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Test Site Manager
Curative
01.2021 - 12.2022
- Implemented streamlined processes and procedures to enhance project efficiency in site management tasks
- Enhanced client satisfaction by facilitating timely project completion through efficient communication and coordination among team members.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
Certified Nursing Assistant
Care Masters | Coastal Care
08.2020 - 01.2021
- Monitored and recorded vital signs, fluid intake, and output to enhance patient care quality
- Provided support to patients in performing daily living activities for increased comfort and wellbeing
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Collaborated with nursing staff to develop customized care plans for patients based on their specific needs.
Education
Bachelor of Science in Healthcare Administration -
Florida International University
12.2022
Associates in Arts -
Florida Southwestern State College
05.2021
Skills
- Customer Service
- Scheduling appointments
- Insurance Verification
- Medical Terminology
- Patient data confidentiality
- HIPAA Compliance
- Patient Registration
- EMR Updating
- Administrative and Office Support
- Interpersonal Skills
- Team building
- Insurance Authorizations
Certification
- Certified Nursing Assistant, 11/2019, Present
- Basic Life Support | AHA, 09/2016, Present
Skillshighlights
- Bilingual (Spanish)
- FIU Student Mentor
- Manager Experience (2Y)
- Adaptable
- Dependable
- Punctual
- Microsoft Certified
- Effective Communicator
- EMR
Timeline
Patient Representative
MD Now
06.2023 - Current
Test Site Manager
Curative
01.2021 - 12.2022
Certified Nursing Assistant
Care Masters | Coastal Care
08.2020 - 01.2021
Bachelor of Science in Healthcare Administration -
Florida International University
Associates in Arts -
Florida Southwestern State College
- Certified Nursing Assistant, 11/2019, Present
- Basic Life Support | AHA, 09/2016, Present
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