Tiara Jackson
Covington,Georgia
Summary
Highly productive claims specialist with over six years of experience, exceptional communication, and interpersonal skills. I am seeking a leadership role to exhibit abilities to efficiently oversee staff and apply strong problem-solving skills to expeditiously deal with claims-related issues. Committed to executing a hands-on management style to meet the needs of the customer and State Farm. A result-oriented individual dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Excellent knowledge in all customer service areas, strong rapport with customers, very professional and reliable person a positive attitude, self-motivated, quick learner, adaptable, ability to work independently. Have powerful leadership skills and strong ability to manage.
Overview
14
14
years of professional experience
Work History
Claims Specialist
State Farm Insurance Company
07.2013 - Current
- Responsible for handling auto claims of moderate to high exposure and complexity to prompt and equitable conclusions
- Successfully resolve claims according to best practices and within authority parameters
- Regularly communicates with customers and brokers
- Licensed in 18 states with attention to detail and strong customer service focus
- Consistent exercise of independent judgment and discretion in matters of significance related to stated policy
- Strong negotiation skills
- Effective communication of knowledge and expertise aligned with organization and time management skills
- Researches and analyzes diversified data to draw valid conclusions
- Evaluates and implements new methods for problem solving
- Thrives in fast paced work and learning environments, adopts easily to needs of business.
- Followed up with customers on unresolved issues
- Conducted full claim investigations and reported updates and legal actions
Driver Examiner
GA
08.2011 - 07.2013
- Receives applications and issues Georgia driver's licenses and Identification cards
- Verifies applicants' eligibility for driver’s licenses
- Administers and grades written examinations on traffic laws; and, administers road tests to rate applicants' driving ability
- Reinstate licenses and prepares reports to document workload activities and account for licenses issued and fees collected.
Customer Service Representative/Team Lead
Best Buy
Lithonia, GA
07.2006 - 11.2009
- Provide friendly, fast and accurate processing of customer related transactions including, but not limited to; financing, returns, exchanges, and service requests
- Ensure customer concerns and needs are met,and assist in achievement of store and department customer care and sales goals and objectives
- Handled customer incoming and outgoing calls concerning company products and service
- Perform administrative duties such as opening the office, counting down registers, and safe
- Filled in for supervisor managing 8-10 employees by building relationships and providing solutions to their needs for there overall development within the company
- Assisted with customer complaints/escalations, price matches, overrides, and providing solutions to meet customers needs
Education
Bachelor of Science - Business Administration
Capella University
Minneapolis, MN05.2023
Associate of Science Degree - Criminal Justice
Georgia Perimeter College
05.2012
High School Diploma -
Towers High School
2007
Skills
- Settlement determinations
- Coverage assessments
- Claims
- Accident investigations
- Insurance industry experience
Accomplishments
- Collaborated with team of 20 on the liability team to create a guide to assist with making timely liability decisions, this improved our claim cycles by more than 50%
- Supervised team of 10-12 staff members while team managers were out this consisted of huddles, coverage question memos, escalation calls, complaints, personal development, as well as training.
- Assisted with onboarding trainees
Timeline
Claims Specialist
State Farm Insurance Company
07.2013 - Current
Driver Examiner
GA
08.2011 - 07.2013
Customer Service Representative/Team Lead
Best Buy
07.2006 - 11.2009
Bachelor of Science - Business Administration
Capella University
Associate of Science Degree - Criminal Justice
Georgia Perimeter College
High School Diploma -
Towers High School