Diana Aguilera Pacheco
Staten Island,NY
Summary
5 Years' experience in child welfare. Professional that has built client rapport and assesses needs to provide appropriate resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fluent in Spanish.
Overview
10
10
years of professional experience
Work History
EFFC Foster Care Case Planner
The New York Foundling
12.2022 - Current
- Maintained a caseload of 12 children – maintaining documentation of their medical, educational, mental health, emotional/social, and other needs to address any concerns
- Engaged with birth parents, foster parents and foster youth using motivational interviewing techniques and assessed for safety and risk factors for children currently in care
- Supported in planning for permanency through implementation of service plans and constant assessment/monitoring of progress made
- Attending all court proceedings in timely manner with prepared court reports and/or permanency reports
- Testifying when required
- Providing counsel/advocacy/case planning with parents and/or discharge resources and children.
Teaching Assistant
Eden II Programs
07.2022 - 09.2022
- Implemented and collected data on each student's IEP goals and behavior management plan for children on the Autism Spectrum
- Working on a 1 on 1 basis with a student or with multiple students at a time
- Assisting in various group activities
- Discuss daily with the classroom teacher regarding the progress of the educational programs
- Aid in development of educational material.
Preventive Case Planner
Children's Aid
03.2019 - 06.2022
- Maintained an average caseload of 12 families with a minimum of 2 contacts/month, 1 being in the home
- Visit to all families on caseload and all children seen each month
- Provided services including family and individual therapy, advocacy (Public Assistance, Child Support, Housing, and School systems), educational monitoring, parenting support and general case management services
- Responsible for maintaining up to date progress notes, completing Family Assessment and Service Plans, inputting contact data into PROMIS and CONNX systems, and obtaining any other documents required by ACS, such as school records and medical records
- Scheduled and participated in Family Team Conferences for all cases on caseload.
CSSIII Customer Service Representative
MAXIMUS
02.2017 - 02.2019
- New York State of Health Marketplace application assistance
- Answered more than 300 calls per month
- Handled complex situations successfully
- Trusted with highly sensitive information such as Social Security numbers
- Created complaints and referrals to the Department of Health
- Assisted with facilitation of monthly team meetings
- Consistently recognized as a Top Performer
- Mentored new hires.
SWCC Customer Service Representative
MAXIMUS
06.2016 - 02.2017
- New York State of Health Medicaid general information
- Answered above 600 calls monthly
- Filed complaints and referrals within the required systems
- Assisted with facilitation of monthly team meetings.
College Assistant
CUNY, Sociology Department at Brooklyn College
09.2014 - 05.2016
- Clerical work in the department
- Answered a multitude of phone calls throughout the day
- CUNYFirst tasks: procurements, student search, class permissions, and more
- Daily use of Microsoft Office software
- Organized departmental events
- Provided Sociology Major information to college students.
Research Assistant
Research Foundation
08.2014 - 08.2014
- Surveying undocumented women
- Obtained quantitative information for purpose of research
- Assistant to professor
- Traveled to different locations to conduct surveys
- Focused on undocumented Central American women and predominance of domestic violence that exists within their community.
Education
Bachelor of Arts - Psychology
Brooklyn College
Brooklyn, NY09.2014
Bachelor of Arts - Sociology
Brooklyn College
Brooklyn, NY09.2014
Skills
- Bilingual: Spanish
- Teamwork and Collaboration
- Microsoft Office
- Time Management
- Problem-Solving
- Multitasking and Organization
- Fieldwork experience
- Community Outreach
Languages
Spanish
Native or Bilingual
Timeline
EFFC Foster Care Case Planner
The New York Foundling
12.2022 - Current
Teaching Assistant
Eden II Programs
07.2022 - 09.2022
Preventive Case Planner
Children's Aid
03.2019 - 06.2022
CSSIII Customer Service Representative
MAXIMUS
02.2017 - 02.2019
SWCC Customer Service Representative
MAXIMUS
06.2016 - 02.2017
College Assistant
CUNY, Sociology Department at Brooklyn College
09.2014 - 05.2016
Research Assistant
Research Foundation
08.2014 - 08.2014
Bachelor of Arts - Psychology
Brooklyn College
Bachelor of Arts - Sociology
Brooklyn College
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