CHAD K PASCO
Makawao,HI
Summary
Hard working, motivated, pro-active and attentive Customer Service Professional with over 7 years of hospitality experience Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
13
13
years of professional experience
Work History
Greeter
Hertz Car Rental
08.2022 - Current
- Welcomed customers, providing exceptional service and guidance for rental processes.
- Assisted customers with vehicle selection, ensuring satisfaction with choices.
- Managed check-in and check-out procedures, promoting efficiency in operations.
- Resolved customer inquiries and issues promptly, maintaining positive relationships.
- Streamlined greeting processes to improve workflow and reduce wait times.
- Collaborated with team members to enhance overall service delivery standards.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
Valet Attendant
Propark Mobility Parking and Valet Services
10.2021 - 06.2022
- Greeted arriving and departing guests along with guiding guest towards the entrance to the hotel
- Opened passenger doors and offered assistance when needed
- Explained the parking rates and provided instructions for guests to retrieve their vehicles
- Provided accurate documentation of vehicle checks, vehicle damage and other conditions prior to parking vehicle
- Created end of day inventory count on all vehicles parked in garage complete small cleaning or maintenance tasks or other special projects
- Retrieve vehicles for departing guests and directed traffic
Valet Attendant
Precision Parking
10.2019 - 03.2020
- Greeting guest & issuing Valet Ticket
- Parking cars and returning cars to customers when they leave
- Managing guest vehicles in designated parking stalls
- Ensuring safety of guest and keeping a count of vehicles parked
- Preparing reports at the end of the shift and reporting any issues
- Managed vehicle retrievals promptly, maintaining high levels of customer service.
- Conducted regular inspections of vehicles for damage, addressing issues proactively with clients.
- Established positive guest relationships through consistent delivery of excellent customer service.
Front Desk Receptionist
The Marker Hotel
11.2017 - 03.2019
- Assisted guests with reservation needs and Bell Desk requests
- Understand customers’ needs and provided them with personalized solutions by suggesting places to see and amenities provided
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Developed strong working relationships with team members, fostering a positive work environment.
Valet Attendant
Luxe Valet
06.2016 - 05.2017
- Provided specialty valet services – retrieving, driving, and parking over 25 cars per shift
- Assisted customers with fuel or carwash needs
- Organized customer keys in lockbox
- Returned vehicle anywhere customer requested
Spa Attendant
Kabuki Springs & Spa
08.2013 - 05.2015
- Maintain and rotate an adequate supply of clean linen and towels
- Keep all areas of the spa including storage areas clean and organized
- Handle guest’s questions and concerns professionally and courteously
- Thoroughly cleaned all assigned areas within prescribed standard guidelines
- Assisted guests with inquiries, providing exceptional customer service and support.
- Monitored inventory levels and restocked supplies to ensure uninterrupted operations.
Education
B.S. - Business Administration
San Francisco State University
San Francisco, CA07-2013
Skills
Property Management
Works independently
Time management skills
Managerial Experience
Excellent communication
Filing and Database Skills
Microsoft Office
Multi-tasking
Timeline
Greeter
Hertz Car Rental
08.2022 - Current
Valet Attendant
Propark Mobility Parking and Valet Services
10.2021 - 06.2022
Valet Attendant
Precision Parking
10.2019 - 03.2020
Front Desk Receptionist
The Marker Hotel
11.2017 - 03.2019
Valet Attendant
Luxe Valet
06.2016 - 05.2017
Spa Attendant
Kabuki Springs & Spa
08.2013 - 05.2015
B.S. - Business Administration
San Francisco State University