Office Administration
CAITLIN CARANI
HR/People Administrator
Milwaukee,WI
Summary
Dedicated and self-motivated young professional adept at working for startups in an ever-changing, culture-focused, position. Specialized in streamlined organization, adaptability, communication, and relationship building skills. Eager to expand my experience in People Services with a growing company in need of top level support.
Overview
5
5
2
2
People Operations
Work History
Account Manager
Augmented Intelligence - Stuff, Inc
09.2020 - Current
- Oversaw all work tickets through company dashboard and communicated across multiple internal departments to troubleshoot problems and ensure daily operations functioned properly.
- Onboarded new hire agents and trained new Account Managers.
- Managed 20-40 agents that involved handling their daily exigencies.
- Drafted biweekly newsletters that circulated throughout company.
Office Manager
RigUp, Inc
Austin, TX
02.2019 - 03.2020
- Assisted the People team with a variety of HR related tasks including onboarding, offboarding, and general office administration.
- Served as company liaison to account representatives, building security, and TechSpace management to resolves issues.
Education
Bachelor of Science - Sociology
Illinois State University
09.2010 - 05.2015
Skills
People Management
Office Administration
Operations Management
Employee Training and Development
Communication
Scheduling and Calendar Management
Google Suite, Microsoft Office Suite, Slack, Namely, Intercom, Metabase, Canva
Accomplishments
- Developed multiple company operation spreadsheets to streamline processes, and improve efficiency, and optimize work performance.
- Enriched company culture by introducing a designated area for employee recognition and company related news.
- Received a merit-based promotion from Virtual Assistant to Account Manager within 3 months for displaying professionalism and excelling in customer service.
Timeline
Account Manager
Augmented Intelligence - Stuff, Inc
09.2020 - Current
Office Manager
RigUp, Inc
02.2019 - 03.2020
Bachelor of Science - Sociology
Illinois State University
09.2010 - 05.2015