Ericka Artola

• Trained new team members in sales techniques, company processes, and customer engagement strategies.
• Conducted second-round interviews and made informed hiring decisions to build a high-performing team.
• Facilitated onboarding and led orientation sessions to ensure smooth integration of new hires.

• Delivered and modeled effective sales techniques to meet diverse client needs.
• Executed direct sales, consistently meeting or exceeding sales targets.
• Coached team members through targeted one-on-one sessions, resulting in measurable improvements in performance.
• Increased team productivity by implementing streamlined workflows and regularly analyzing performance metrics.
• Mentored junior staff to develop leadership skills and support career advancement.
• Improved customer satisfaction by maintaining high service standards and resolving concerns promptly.
• Supported recruitment efforts to attract and retain top talent.

• Handle 65+ patients interactions per day, giving detailed, friendly & polite service to ensure patient retention and satisfaction
• Efficiently handling various calls on a daily basis while consistently resolving patients issues in a rapid manner
• Safely verifying patients information
• Active listener to correctly direct the patients
• Understanding the patients point of view and to emphasize with them
• Fully aware of all laws & regulations regarding data protection

• Cash handling: Accurately process members cash, checks
• Safely ID and search members account information
• Greet and guide members in a friendly and a professional manner
• Redirect special services to appropriate account staff
• Call center overflow calls taking payments, directing the members to the right department

• Stock replenish and organized inventory with accuracy and efficiency
• Greeting Customers in a welcoming manner
• Operating cash registers assisting customers with any returns or exchanges
• Processing customers payments at checkout
• Drive sales through engagement of customers suggestive selling and sharing product knowledge
• Meeting Sales goals

• Interact with patients to help them prepare for the procedure providing them with relevant information
• Prepare rooms for procedures
• Checking patients in and out
• Checking patients charts
• Performing X-rays on patients
• Assisting the doctor during surgical procedures
• Sterilizing
• Taking impressions

• Managed operations of small clothing store including opening and closing procedures and light bookkeeping
• Responsible for meeting daily sales goals by promoting sales upselling and maintaining positive customers relationships
• Ensured that associates met their sales goals and assisting them with problem solving