Summary
Overview
Work History
Education
Skills
Timeline
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Brian Hopkins

Tacoma,WA

Summary

Experienced Credit Manager with a strong foundation in credit and collections. Utilizing exceptional communication and problem-solving abilities to drive profitability and foster positive customer relationships. A driven professional with a background in customer service and sales, adept at cultivating customer connections and addressing their unique needs. Excellent communication and interpersonal skills to deliver top-notch customer service.

Overview

19
19
years of professional experience

Work History

Account Manager

CarHop
  • Placing outbound calls & accepting inbound calls from CarHop Finance customers
  • Face to face interaction with customers regarding the status of their auto loan
  • Utilizing your communication and negotiation skills to resolve the delinquent account

Credit Manager

Rent A Center
05.2019 - 12.2024
  • Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on a daily basis
  • Customer service: providing white glove service, over the phone as well as the customers homes
  • Maintain all customers files
  • Merchandising: Maintaining an inviting store with organized products and cleanliness
  • Negotiated payment plans with customers in order to collect overdue payments.
  • Created strategies for reducing bad debt exposure and improving profitability.

Production Lead

Metagenics
06.2012 - 05.2019
  • Trained new hires on proper use of equipment
  • Assisted employees with set up of machines for operation
  • Reconciled paperwork for each product produced
  • Communicated with packaging department of what was going to be done for the day
  • Supervised team members to ensure compliance with safety regulations and company policies.

Maintenance

Oak River Rehab
06.2006 - 06.2008
  • Performed preventive maintenance
  • Housekeeping duties: help clean residents rooms
  • Purchased items for maintenance, housekeeping departments
  • Worked in the MDS office doing various clerical task

Education

Associate of Arts - Business Management

American InterContinental University
Atlanta, GA
07.2008

Skills

  • Meticulous attention to detail
  • Effective verbal communication
  • Effective communication skills
  • Skilled in resolving conflicts
  • Ethical professionalism
  • Customer support
  • Skilled in resolving issues
  • Customer engagement
  • Effective team collaboration
  • Customer service excellence
  • Cultivating strong partnerships
  • Building customer relationships

Timeline

Credit Manager

Rent A Center
05.2019 - 12.2024

Production Lead

Metagenics
06.2012 - 05.2019

Maintenance

Oak River Rehab
06.2006 - 06.2008

Account Manager

CarHop

Associate of Arts - Business Management

American InterContinental University

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Brian Hopkins