Business Administration
DA'QUAN EPPS
Discover Finacial Services
Oswego,IL
10
Years of experience
Summary
Detail-oriented Computer Systems Analyst adept at evaluating, designing, and implementing computer systems to enhance efficiency and productivity. Proficient in analyzing user requirements, troubleshooting issues, and recommending solutions to optimize system performance. Skilled in collaborating with stakeholders to understand business needs and align technology solutions accordingly.
Work History
Rural Carrier, Rural Carrier Associates (RCA)
2 Years 2 Months- Organized mail ahead of delivery runs for correct routing.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Observed traffic and safety regulations for safe transport and delivery of mail.
Business Technology Analyst
4 Years 2 Months- Business Needs Analysis: Identifying business challenges and opportunities where technology can improve efficiency and effectiveness.
- System Design and Implementation: Designing, selecting, and implementing new software or hardware systems to meet business requirements.
- Data Analysis and Reporting: Gathering, analyzing, and interpreting data to provide insights and support decision-making.
- Security and Compliance: Ensuring data security and compliance with industry regulations.
Systems Analyst
3 Years 6 Months- Evaluated user needs and executed system modifications to enhance operational efficiency.
- Crafted, constructed, validated, recorded, and sustained new applications and software components.
- Recognized opportunities for enhancement within existing systems architecture and recommended optimization strategies.
Customer Service Representative
1 Year 4 Months- Delivered prompt product information to customers.
- Addressed customer complaints swiftly and effectively.
- Ensured high customer satisfaction by offering precise and beneficial responses.
Customer Service Representative
1 Year 1 Month- Supported customers in choosing products, placing orders, handling billing, managing returns and exchanges, and providing technical assistance.
- Carried out administrative duties including organizing documents, updating records, and creating reports.
- Cultivated strong customer relationships through tailored support and attentive service.
Education
High School Diploma - Automotive Technology
Troubleshot complex automotive systems
Bachelor of Science - Business Administration
Skills
Business needs analysis
Data analysis
System design
Software implementation
Problem-Solving Skills
Project Management
Timeline
Rural Carrier, Rural Carrier Associates (RCA)
USPS, United States Postal Service
08.2024 - Current
Business Technology Analyst
Discover Finacial Services
08.2022 - Current
Systems Analyst
U.S. Staff Professionals
02.2019 - 08.2022
Customer Service Representative
American Water
10.2017 - 02.2019
Customer Service Representative
Drive Time
07.2016 - 08.2017
Governors State University
Bachelor of Science from Business Administration
Rich Township High School
High School Diploma from Automotive Technology