Heidi Beitler

responding to employee inquires related to disability programs, leave of absence policies

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Investigated and resolved customer inquiries and complaints quickly.
• Processed invoices each week and mailed documentation to clients.
• Resolved hundreds of customer issues daily

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.

• Designed specialty cakes for weddings, birthdays and graduations.
• Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar.
• Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
• Provided exemplary customer service to patrons daily in high-volume shopping center location.
• Operated cash register and handled cash, credit card and check transactions.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Handled client correspondence and tracked records to foster office efficiency.
• Sorted and distributed office mail and recorded incoming shipments for corporate records
• Handled financial accounts of 15 different restaurants in a fast-paced airport environment