Michael Melvin
Oklahoma City,OK
Overview
11
11
years of professional experience
Work History
Information Services Technician
CEC Corporation
Oklahoma City, OK
12.2020 - Current
- Provide desktop and technical support for 200+ employees.
- Maintain and support all Teams Room and Zoom Room Conference systems.
- Manage user accounts in Active Directory, Office 365, and Azure AD.
- Implemented and setup new UC phone system and maintain all user accounts via Elevate UC.
- Maintain website content via Wordpress.
- Deploy software via PDQ.
- Assist in deploying and maintaining numerous engineering software applications such as Autodesk.
Client Senior Technical Support Associate
Dell Technologies
Oklahoma City, OK
09.2016 - 11.2020
- Assisted in resolving hardware and software desktop support issues in Voice, Chat, and Email frontline Client ProSupport departments.
- Piloted the implementation of SalesForce in the transition to new CRM software which was eventually adopted by all support roles in both Client and Enterprise ProSupport positions.
- Recruited to a piloted deviation support team which handled problem tickets mostly dealing with supply-chain issues that needed special attention.
- Recruited as Total Quality Ambassador to help assist new hires during their first two weeks in their role.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Home Security Technician
Connect Security
Bay Area, CA / Dallas / Orlando / LA
05.2014 - 08.2016
- Installed 2GIG and Honeywell high-tech smart home security systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Installed automation products that tied into home security systems and mobile devices.
- Installed IP cameras and configured network devices.
- Serviced and maintained all existing accounts.
Sound Department
Film Production
Oklahoma City, OK
07.2009 - 08.2012
- Worked on several productions primarily as the sound mixer and boom operator.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Captured and recorded audio using professional field audio equipment.
- Interned on a major film production with a professional sound mixer and boom operator. Performed duties such as second boom operating and recording voiceovers on-set with several Academy Award nominated actors.
- Other various roles such as Prop-Master assistant.
- Assisted The Flaming Lips in multiple video shoots, two of which were published on the Rolling Stone website.
- https://www.imdb.com/name/nm3677612/?ref_=nv_sr_srsg_4
- https://www.imdb.com/name/nm4893534/?ref_=nv_sr_srsg_2
Education
Bachelor's - Business Administration
University of Central Oklahoma
Edmond, OK05.2015
Associate of Arts - Film & Video Production
Oklahoma City Community College
Oklahoma City, OK05.2012
Skills
- Desktop Support
- Software Deployment
- License Management
- Film Production
- Office 365
- Performance Monitoring and Optimization
- Technical Troubleshooting
- User Support
- Documentation and Recordkeeping
- Parts Inventory Management
- Mobile Device Management
- Cloud Management
- Remote Conferencing Support
- Analytical and Methodical
- Self Motivation
- Software Management
- Team Collaboration
- Problem Solving
- Project Management
References
References
Reference Name: Deane Huffine, E.I.T.
Title: Civil Engineer
Company Name: Burns & McDonnell
Location: Oklahoma City, OK 73109
Telephone: 405-537-8501
Email: Dean.Huffine@gmail.com
Description: Dean was one of our Engineer's at CEC prior to leaving for another engineering firm. I supported Dean in my IT role and he's become a good friend.
Reference Name: Jonathan LePage
Title: Manager of Technical Services
Company Name: Brinks Home
Location: Tucson, AZ 85715
Telephone: 520-401-3301
Email: Jonlepage90@gmail.com
Description: Jon was the lead technician at Connect Security. I worked for him during a summer program in Houston, TX. He's since moved on as a technical lead at Brinks after their account acquisition to Brinks Home. I consider him a good friend and mentor.
Reference Name: Aiesha Watley
Title: Actor, Model, & Waitress
Company Name: Tabb Agency
Location: Oklahoma City, OK 73112
Telephone: 405-403-8621
Email: awatley11@gmail.com
Description: Aiesha is a dear friend. We once worked at a sandwhich shop together during college, and the way she goes about life in pursuing her dreams is an inspiration to me.
Email:
Description:
Timeline
Information Services Technician
CEC Corporation
12.2020 - Current
Client Senior Technical Support Associate
Dell Technologies
09.2016 - 11.2020
Home Security Technician
Connect Security
05.2014 - 08.2016
Sound Department
Film Production
07.2009 - 08.2012
Bachelor's - Business Administration
University of Central Oklahoma
Associate of Arts - Film & Video Production
Oklahoma City Community College
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