Serge Ngoma
LOUISVILLE,KY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
L1 Associate
AMAZON
Shepherdsville, KY
05.2022 - Current
- Cross trained as quality auditor and customer return processing
- Cross trained in Apollo audit
- cross trained for inbound unloading
- cross trained in outbound
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Shipping and Receiving Clerk Associate
UNITED PARCEL SERVICE
Louisville, KY
11.2014 - 02.2021
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed required paperwork to expedite handling of shipped and received goods.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Customer service associate
Vodafone
01.2013 - 03.2014
- Assisted in the development of new customer service protocols to improve overall performance metrics.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
Education
COMPUTER AND INFORMATION TECHNOLOGY
Western Kentucky University
Bowling Green, KY05.2025
Associate of Applied Science - Computer And Information Technology
Jefferson Community And Technical College
Louisville, KY05.2021
Skills
- Python
- MySQL
- HTML
- CSS
- PHP
- Computer Proficiency and Microsoft Office
- Work Planning and Prioritization
- Creative in problem solving and basic troubleshooting
- Display of strong attention to details and Ability to work under pressure
- Excellent Written and Verbal Communication
- Ability to handle projects and prioritize deadlines on several software applications
- Data Entry
- Customer Relationship Management (CRM)
- Strong Communication and Interpersonal Skills
Languages
English
Full Professional
French
Native or Bilingual
Timeline
L1 Associate
AMAZON
05.2022 - Current
Shipping and Receiving Clerk Associate
UNITED PARCEL SERVICE
11.2014 - 02.2021
Customer service associate
Vodafone
01.2013 - 03.2014
COMPUTER AND INFORMATION TECHNOLOGY
Western Kentucky University
Associate of Applied Science - Computer And Information Technology
Jefferson Community And Technical College