Shushanna Stepanyan
Sun Valley,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intake
Vast Home Health
07.2023 - Current
- Communicating with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Organizing paperwork such as charts and reports for office and patient needs.
- Answering phone calls, emails, making appointments, ordering supplies for patients, checking patients' eligibilities, filing, data entering
ESL Tutor
LAVC
03.2020 - Current
- Helped students to do their assignments in different levels of ESL classes.
- Used variety of teaching methods to successfully help wide range of students.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Developed methods to motivate and engage students in learning.
Receptionist/Administrative Assistant
Hayrapet Arakelyan Dental Office
12.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Front Desk Receptionist at ESL Credit Department
LAVC
09.2019 - 06.2021
- Scheduled, coordinated and confirmed appointments and meetings.
- Filing, printing, making schedules, making appointments with professors and students, answering phone calls.
- Followed Professor instructions to complete tasks on time.
Substitude Teacher's Assistant
LAUSD
08.2018 - 09.2019
- Helped teachers organize classes and activities for kids disablies
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
- Promoted student progress by assisting with assignments and special projects.
Front Desk Receptionist
Doctor Kalpakchyan Dental Office
04.2018 - 10.2018
- Answering phone calls, making appointments with patients
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Volunteer- Teacher's Assistant
Saticoy Elementary School
01.2018 - 05.2018
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Front Desk Receptionist
Individuum innovative Dental Medicine
02.2013 - 03.2017
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Education
Bachelor's degree - Kinesiology
California State University-Northridge
Northridge, CA05.2023
Associate's degree - Kinesiology
LOS ANGELES VALLEY COLLEGE
Van Nuys, CA06.2021
Bachelor's degree - English
Yerevan State Linguistic University
Armenia, SC05.2017
Skills
- Organized and punctual
- Creativity
- Team-working and problem solving
- Computer skills- MO: word, excel, internet, power point
- Good time management
- Tutoring
- Writing Skills
- Multilingual: English, Armenian, Russian
- Interpretation
- Translation
- Teaching
- Communication Skills
- Front Desk
- Data Entry
- Customer Service
- Administrative Experience
- Medical Terminology
- Multitasking Abilities
- Conflict Resolution
- Interpersonal Skills
- Record Keeping
- Resource Coordination
- Goal Setting
- Case Management
- Organizational Skills
- Adaptability and Flexibility
- Effective Communication
- Customer Service Orientation
- Team Collaboration
- Cross-Cultural Sensitivity
- Client Assessment
- Computer Literacy
- Confidentiality Maintenance
- Telephone Etiquette
- Critical Thinking
- Decision Making
- Time Management
- Data Entry Proficiency
- Active Listening
- Attention to Detail
- Problem Solving
- Appointment Scheduling
- Client Needs Assessments
- Collaboration and Teamwork
- Behavioral Management Planning
- Implementing Client Care Plans
- Maintaining Client Records
- Relationship Building
- Microsoft Office
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Pain Management Strategies
- Quality Improvement
- Patient Evaluation
- Pediatric Physical Therapy
- Balance Training
Certification
- CPR Certification, 07/2023
- First Aid Certification, 05/2021
- Covid 19 Safety training, 10/2021
- CRLA, 05/2020
Awards
- Honor Lists 2023
- President's Honor List -Spring 2020- LAVC
- Full Time Deans Honor List Spring 2019, Fall 2019-LAVC
- Part-Time Deans Honor List Spring 2020-LAVC
- Deans list - Fall, 2021, Spring2022, Fall 2022-CSUN
- Honor student 2023-CSUN
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Ukrainian
Full Professional
Russian
Full Professional
Timeline
Intake
Vast Home Health
07.2023 - Current
Receptionist/Administrative Assistant
Hayrapet Arakelyan Dental Office
12.2020 - 07.2021
ESL Tutor
LAVC
03.2020 - Current
Front Desk Receptionist at ESL Credit Department
LAVC
09.2019 - 06.2021
Substitude Teacher's Assistant
LAUSD
08.2018 - 09.2019
Front Desk Receptionist
Doctor Kalpakchyan Dental Office
04.2018 - 10.2018
Volunteer- Teacher's Assistant
Saticoy Elementary School
01.2018 - 05.2018
Front Desk Receptionist
Individuum innovative Dental Medicine
02.2013 - 03.2017
Bachelor's degree - Kinesiology
California State University-Northridge
Associate's degree - Kinesiology
LOS ANGELES VALLEY COLLEGE
Bachelor's degree - English
Yerevan State Linguistic University
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