Cristina Flores
Las Vegas
Summary
Dynamic professional with a proven track record at Center For Sight, adept in intake documentation and enhancing customer satisfaction. Skilled in HIPAA compliance and fluent bilingualism, I excel in resolving complex issues, fostering client trust, and boosting brand loyalty. Achieved significant sales increases by leveraging hospitality service expertise and strong communication skills.
Overview
6
6
years of professional experience
Work History
Intake
Center For Sight
02.2024 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Identified and resolved discrepancies and errors in customer accounts.
Server, Host, Bartender, Busser, Barback,
Cabo Wabo Cantina
09.2018 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
Las Vegas High School
Las Vegas 06-2018
Skills
- Intake documentation
- Alcohol intake awareness
- Intake monitoring
- Initial injury intake
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- Electronic medical records
- Call center operations experience
- Hospitality service expertise
- Professional appearance
- Memory retention
- Payment processing
- Fluent bilingualism
- Spanish translation
Languages
Spanish
Full Professional
Timeline
Intake
Center For Sight
02.2024 - Current
Server, Host, Bartender, Busser, Barback,
Cabo Wabo Cantina
09.2018 - 01.2024
High School Diploma -
Las Vegas High School
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