Summary
Overview
Work History
Education
Skills
Hobbies
Certification
Timeline
Generic

Jaheel Doolam

Tampa

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Representatives

Trugreen
03.2023 - 08.2023
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Trained and mentored new sales representatives.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.

Deli Clerk

Publix
06.2022 - 01.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Customer Service Leader

Publix
04.2017 - 07.2022
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Implemented new processes to improve response times, resulting in higher rates of resolved customer inquiries.
  • Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
  • Streamlined call center operations for increased efficiency through effective team leadership and training initiatives.
  • Optimized workflows by analyzing call patterns and reallocating resources accordingly, maximizing productivity during peak hours.
  • Developed successful strategies to upsell products and services, contributing to revenue growth and improved profitability.

Fiber Optic Technician

Wesn
08.2023 - Current
  • Demonstrated commitment to safety by adhering to all relevant guidelines during installation, maintenance, and repair work.
  • Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
  • Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
  • Maximized efficiency in cable routing using GIS mapping tools, resulting in reduced installation costs for clients.
  • Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.

Education

Cybersecurity -

Spc
St. Petersburg, FL

Skills

  • Technical Training
  • Project Management
  • Fiber Optic Routing
  • Complaint Resolution
  • Data Collection
  • Scheduling
  • Account Updating
  • Operations Management
  • Business Administration
  • Customer Service
  • Product Sales
  • Client Account Management

Hobbies

  • Working out
  • cars

Certification

  • [Cybersecurity],[Microsoft} - [2019]
  • [Network Administration], [Microsoft] - [2019]

Timeline

Fiber Optic Technician

Wesn
08.2023 - Current

Sales Representatives

Trugreen
03.2023 - 08.2023

Deli Clerk

Publix
06.2022 - 01.2023

Customer Service Leader

Publix
04.2017 - 07.2022

Cybersecurity -

Spc

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Jaheel Doolam