Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Kenneishea Crews

Kenneishea Crews

Brandon,FL

Summary

Inventory and environmental control, driving, handling packages in distribution Center inspecting packaging before delivery, Mastering customer service remote, and also a call center setting. Handling customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources

Overview

9
9
years of professional experience

Work History

Sales Representatives

Hmg Solutions
Tampa Fl
02.2024 - Current

As a PURCOR Pest Solutions Sales Representative, Im responsible for selling pest control services to both existing and new commercial customers, developing a strong customer base, and driving business growth

Inspector Packer

Dart Container Corporation
Plant City, FL
01.2024 - 02.2025

As an Inspector Packer at Dart Container, I ensure product quality by visually inspecting finished products, verifying package counts, performing quality checks, and maintaining a clean and safe work environment. In person at manufacturing plant .

Delivery Driver

Amazon DSP-FL
08.2023 - 02.2024
  • Handling packages in distribution Center inspecting packaging before delivery
  • Stay active
  • Work independently
  • Time management
  • Deliver packages upon different routes

Customer Service Representative

Concentrix
Brandon, FL
09.2021 - 08.2023
  • Basic knowledge of Microsoft office
  • Having interpersonal skills and the ability to build relationships with my team and customer
  • Also following step to insure customer personal information and card information is secure
  • Account management
  • Take calls with high call volume while balancing customer emotions (REMOTE/WorkFromHome)

Customer Service Representative

Rooms To Go
Seffner, FL
08.2019 - 09.2021
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Able to react effectively and calmly in emergencies
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Assembly Line Worker

Weather Wise Inc
Plant City, FL
05.2017 - 07.2019
  • Line worker
  • Safely place large parts of fence on belt and inspect for metal to separate before going into grinder

Cashier

Arby's
Plant City, FL
01.2016 - 05.2017
  • Managing transactions with customers using cash registers
  • Scanning goods and ensuring pricing is accurate
  • Collecting payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Bag, box or gift-wrap packages
  • Handle merchandise returns and exchanges

Education

High school diploma -

Plant City High School
Plant City, FL

Skills

  • Cooking
  • Communication skills
  • Windows
  • Shift management
  • Negotiation
  • Cleaning Experience
  • Computer skills
  • Microsoft Software
  • Food Production
  • Home care
  • Food Safety
  • Phone etiquette
  • Customer service
  • Technical support
  • Cash handling
  • Account management
  • Data entry
  • Organizational skills
  • Busser
  • Food Service
  • Sales
  • Microsoft Excel
  • Food Preparation
  • Upselling

Personal Information

Authorized To Work: US

Timeline

Sales Representatives

Hmg Solutions
02.2024 - Current

Inspector Packer

Dart Container Corporation
01.2024 - 02.2025

Delivery Driver

Amazon DSP-FL
08.2023 - 02.2024

Customer Service Representative

Concentrix
09.2021 - 08.2023

Customer Service Representative

Rooms To Go
08.2019 - 09.2021

Assembly Line Worker

Weather Wise Inc
05.2017 - 07.2019

Cashier

Arby's
01.2016 - 05.2017

High school diploma -

Plant City High School
Kenneishea Crews