Torin Hines
Louisville,KY
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee offering excellent communication and good judgment.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Masonic Homes Kentucky
Louisville, KY
02.2019 - 02.2022
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
CNA
Masonic Homes Kentucky
Louisville, KY
10.2016 - 02.2019
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
GED -
Southern High School
Louisville, KY05.1994
No Degree - Psychology
Indiana University Southeast
New Albany, INSkills
- Employee Work Scheduling
- Performance Assessment
- Corrective Action Implementation
- Problem Solving
- Clear Communication
- Complaints Handling
- Personnel Problem Management
- Report Preparation
- Spreadsheet Tracking
- Customer Relations
- Applicant Screening and Hiring
- Employee Training and Development
Timeline
Housekeeping Supervisor
Masonic Homes Kentucky
02.2019 - 02.2022
CNA
Masonic Homes Kentucky
10.2016 - 02.2019
GED -
Southern High School
No Degree - Psychology
Indiana University Southeast