ROBIN COYER
Kalamazoo,MI
Summary
Enthusiastic Mortgage Loan Closer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Very reliable and offer excellent communication and good judgment with a versatile background in mortgage department.
Overview
16
16
years of professional experience
Work History
Mortgage Processing & Closing Manager
Arbor Financial Credit Union
Kalamazoo, Michigan
11.2019 - Current
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Complied with established internal controls and policies.
- Resolved escalated customer issues.
- Supported mortgage director with special projects and additional job duties.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Mortgage Loan Closer
Arbor Financial Credit Union
Kalamazoo, MI
01.2016 - Current
- Prepared all paperwork for loan package and arranged final closing meeting.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Pleasantly answered questions from customers, typically returning calls within 24 hours.
- Provided highest level of service and support to customers, closing agents and realtors.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
Mortgage Loan Processor
Arbor Financial Credit Union
Kalamazoo, MI
08.2014 - Current
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Communicated with originator and applicant concerning progress of loan file.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Consulted with outside vendors to identify and resolve loan closing issues.
Education
No Degree - Nursing
College of Southern Maryland
La Plata, MD04.2011
High School Diploma -
Delton Kellogg High School
Delton, MI05.1990
Skills
- Decision Making
- Creative and Innovative
- Adaptable to Changing Conditions
- Quality Assurance
- Service-Oriented
- Work Planning
- Critical Thinking
- Employee Training Oversight
- Willing to Learn
- Time Management
- Attention to Detail
- Prioritizing and Planning
Timeline
Mortgage Processing & Closing Manager
Arbor Financial Credit Union
11.2019 - Current
Mortgage Loan Closer
Arbor Financial Credit Union
01.2016 - Current
Mortgage Loan Processor
Arbor Financial Credit Union
08.2014 - Current
No Degree - Nursing
College of Southern Maryland
High School Diploma -
Delton Kellogg High School