Ebony Archie
Grand Prairie,TX
Summary
Dependable Insurance Claims Adjuster with over 8 years of experience handling property, general liability, auto and workers compensation claims in a highly demanding and face-paced setting. Self-motivated and passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
AllState
01.2022 - 02.2025
- Managed large volume of claims from moderate-high severity loss claims from initial reporting to closure.
- Effectively communicate with policyholders, agents, PA/Attorneys and contractors via phone, email, and internal systems to accurately document claim details.
- Negotiated claim settlements and created denial letters when needed.
- Interpreted details of insurance policies to ensure accuracy of payments.
- Investigated, analyzed and determined extent of property losses and damages.
- Assign reserve values to claims and make payments as necessary.
- Made prompt contact with all parties involved to set expectations, developed action plans, and perform initial exposure assessment.
Enviromental Claims Specialist
Crawford & Company
09.2020 - 10.2021
- Followed up with customers on unresolved issues.
- Reviewed policy and claims documents to verify required information and secure any missing data for settlements.
- Conducted regular audits of claim files, ensuring compliance with internal and external regulations and standards.
- Reduced fraudulent claims by implementing stringent verification processes, safeguarding company assets.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and organization.
- Provided expert advice on complex claim issues, aiding in resolution of high-stakes disputes.
Property Claims Adjuster
State Farm
10.2019 - 09.2020
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
Education
High School Diploma -
Murrah High School
05.2004
Skills
- Claims investigation
- Policy interpretation
- Customer service
- Attention to detail
- Empathy and patience
- Casualty and property loss
- Claims file documentation
- Evidence reviews
Education
true
Certification
- Licensed Claims Adjuster - TX, LA, KY, MS, AL, MN, MI, OK, GA, DE, IN, AK, SC, OR, WV
Skills
Timeline
Property Claims Adjuster
AllState
01.2022 - 02.2025
Enviromental Claims Specialist
Crawford & Company
09.2020 - 10.2021
Property Claims Adjuster
State Farm
10.2019 - 09.2020
High School Diploma -
Murrah High School
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