Isatu Hastings
Annandale,VA
Summary
Dynamic and results-driven Banking Management professional with 15+ years of experience in branch leadership, strategic planning, and team development. Adept at driving revenue growth, enhancing operational efficiency, and fostering a high level of customer satisfaction. Skilled in talent acquisition, risk management, and delivering top-performing results through innovative service initiatives & cross-functional collaboration.
Overview
16
16
years of professional experience
Work History
Senior Branch Manager
Apple Federal Credit Union
Fairfax, VA
09.2012 - 02.2024
- Managed and directed the overall branch activities to reach established revenue goals for growth and profitability
- Directed overall branch activities by developing strategic plans, leading staff, and overseeing financial operations, consistently achieving established revenue goals
- Elevated Member service satisfaction scores for four consecutive quarters by implementing innovative service initiatives
- Championed employee engagement and development, leading the branch to be recognized as the Top Performing Branch in December 2019 and December 2022
- Improve organizational talent and skillset by interviewing and hiring exceptional individuals with top-notch strengths
- Guaranteed confidentiality of credit union records and member information, preventing data mishandling and potential breaches
Assistant Branch Manager
Apple Federal Credit Union
Fairfax, VA
07.2008 - 09.2012
- Consistently exceeded sales and service goals by collaborating with team members and cross-functional partners
- Enhanced operational efficiency through coaching, training, and cross-training programs for staff
- Opened new accounts by guiding members through selection processes, completing necessary documentation, and collecting deposits to fund existing and new accounts
- Underwrote consumer loan applications by thoroughly analyzing creditworthiness, payment history, and outstanding debt to ensure sound lending practices
Consumer Loan Specialist
Navy Federal Credit Union
Vienna, VA
Member Service Representative
Apple Federal Credit Union
Fairfax, VA
Education
Field of Study Certificate -
The Wharton School, University of Pennsylvania
01.2025
Inspiring and Motivating Individuals certificate -
University of Michigan
01.2022
Certificate in Human Resource Management -
Northern Virginia Community College
Human Resource Law -
Northern Virginia Community College
Skills
- Branch Management
- Strategic Planning
- Client Relationship Management
- Team Leadership & Coordination
- Budgeting & Forecasting
- Compliance Control
- Risk Management
- Microsoft Office Suite
Careernote
03/01/24, 02/29/24, After a successful 19-year tenure with Apple Federal Credit Union, during which I was promoted multiple times and held leadership roles, I took a one-year career break following my departure in February 2024. This time was spent traveling and broadening my perspective, allowing me to recharge and gain valuable cultural and interpersonal insights. I am now eager to bring my extensive experience and refreshed perspective to a new role, contributing to the success of a forward-thinking organization.
Targetrole
BRANCH MANAGER
Timeline
Senior Branch Manager
Apple Federal Credit Union
09.2012 - 02.2024
Assistant Branch Manager
Apple Federal Credit Union
07.2008 - 09.2012
Consumer Loan Specialist
Navy Federal Credit Union
Member Service Representative
Apple Federal Credit Union
Field of Study Certificate -
The Wharton School, University of Pennsylvania
Inspiring and Motivating Individuals certificate -
University of Michigan
Certificate in Human Resource Management -
Northern Virginia Community College
Human Resource Law -
Northern Virginia Community College
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