Zoe Johnson
Summary
I am looking forward to returning to work as a current stay at home mother. As a parent I have developed many new skills to take care of young children. Such as, planning, organization, and time management. I strive to make parents feel peace of mind in dropping their child off to daycare. Acknowledging milestones and education needed for proper growth in the child all while making them feel loved and cared for.
Overview
6
6
years of professional experience
Work History
Guest Service Associate
Fuchsia Spa
03.2023 - 10.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests with booking appointments.
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
Customer Care/Verifications
Carvana
06.2021 - 02.2023
- Verified the customer's employment, ran background checks, and calculated income.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Server/Takeout
Buca di Beppo
10.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Swim Instructor
Swim Haus
07.2019 - 10.2019
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Catering
Nitro Live Icecreamery
04.2018 - 08.2019
- My responsibilities included attending events to serve liquid nitrogen to customers
- I was a shift lead for this company and loved it! It made me get out of my comfort zone and talk to new people of all kinds
- The events included children's birthday parties, ASU games, Coyotes games, and many more.
Education
Aesthetics License & Laser License -
Southwest Institution of Natural Aesthetics
Tempe, AZ08.2024
High School Diploma -
Mesquite High School
Gilbert, AZ05.2020
Skills
- Patience and composure
- Time Management
- Strong Work Ethic
- Health and safety
- Active listener
- Love children
Timeline
Guest Service Associate
Fuchsia Spa
03.2023 - 10.2023
Customer Care/Verifications
Carvana
06.2021 - 02.2023
Server/Takeout
Buca di Beppo
10.2019 - 05.2021
Swim Instructor
Swim Haus
07.2019 - 10.2019
Catering
Nitro Live Icecreamery
04.2018 - 08.2019
Aesthetics License & Laser License -
Southwest Institution of Natural Aesthetics
High School Diploma -
Mesquite High School
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